Customer Service Representative

Vitalizing Business Solutions, Inc.; Winchester (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Vitalizing Business Solutions, Inc. in Winchester, KY seeks a Customer Service Representative (CSR) trainer for a seasonal, day shift. The role focuses on developing and empowering CSRs to support Medicare and Medicaid beneficiaries with empathy and compliance.

The Trainer will design, deliver and evaluate training programs covering CMS regulations, healthcare benefits, and call-handling best practices, ensuring accurate, empathetic, and compliant customer care from our Winchester call center.

Qualifications

• High School diploma or GED required.
• 3 months or more experience in a call center or customer service environment preferred.
• Previous experience with computers, phone systems, and headsets preferred.
• Successfully pass pre-employment (post offer) background check.
• Handling incoming and outgoing calls with patience, tact, and professionalism.

Responsibilities

• Design, deliver, and evaluate comprehensive training programs for CSRs.
• Focus on CMS regulations, healthcare benefit knowledge, and call-handling best practices.
• Ensure CSRs deliver accurate, empathetic, and compliant assistance.
• Support Winchester call center operations during the seasonal period.

Skills

Customer service

Empathy

Communication skills

Training & coaching

Education

High School diploma or GED

Tools

Computers

Phone systems

Headsets

Job description

Job Details: Job Location: Winchester, KY 40391, Position Type: Seasonal, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, The Customer Service Representative (CSR) is the primary point of contact for Marketplace Affordable Care Act enrollees seeking assistance with their healthcare benefits. Based in our Winchester, Kentucky call center, this role requires a compassionate, knowledgeable role in developing and empowering our Customer Service Representatives (CSRs) to deliver exceptional support to Medicare and Medicaid beneficiaries. This role is responsible for designing, delivering and evaluating comprehensive training programs focused on CMS regulations, healthcare benefit knowledge, customer service best practices and effective call handling techniques. The Trainer will ensure all CSRs are equipped with the knowledge and skills necessary to provide accurate empathetic, and compliant assistance to CMS recipients.

Qualifications

• High School diploma or GED required
• 3-months or more experience in a call center or customer service environment preferred.
• Previous experience with computers, phone systems, and headsets preferred.
• Successfully pass pre-employment (post offer) background check.
• Handling incoming and outgoing calls with patience, tac...