Customer Service Trainee

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc. (BCBST) is seeking a dedicated Customer Service Representative to support Medicare-eligible members with providers, billing, prescriptions, and more. You will multitask, document information, and communicate across Chat, Phone, Email, and TEAMS.

Training begins Nov 23 for 12–14 weeks, 8:00 am–4:45 pm EST, with on-site requirements. Post-training, rotating shifts may start as early as 8:00 AM or finish as late as 9:00 PM EST; reside within 50 miles of

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience required.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong oral and written communication skills.
• Interpersonal and organizational skills.
• Ability to multitask and work independently or in a team.

Responsibilities

• Receive, investigate and resolve customer inquiries timely and accurately.
• Handle customer service inquiries and problems via the telephone.
• Ensure all customer communication is clearly documented.
• Interact through Chat, Phone, E-mail and TEAMS.
• Educate caller to ensure resolution on first contact.
• Must be able to pass required testing; participation and attendance are mandatory.
• Work rotating schedules and overtime as required.

Skills

Microsoft Office

Oral communication

Written communication

Interpersonal skills

Time management

Teamwork

Problem-solving

Multitasking

Independent & decisive

Education

High school diploma or equivalent

Tools

Microsoft Teams

Job description

Job Description

BCBST is looking for a dedicated Customer Service Representative to join our Senior Care Customer Service Department. In this role, you will provide vital support to Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. This position demands strong multitasking abilities, as you will need to type and talk simultaneously to document important information. Our ideal candidate brings experience in customer service, particularly within a medical office setting or working with the senior population. You will excel in this role if you can work independently, demonstrate patience, and possess strong problem-solving skills in a fast-paced environment.

Training & Schedule

• The start date for this class is November 23rd.
• The training will last from 12-14 weeks.
• The working hours for the training period are 8:00 am – 4:45 pm EST, with one day on-site for the first half of training & multiple days on-site for the last half of training.
• After training concludes, work hours are in a weekly rotating shift where you could be scheduled to work as early as 8:00 AM EST or as late as 9:00 PM EST.
• Must live in a 50 miles radius to Chattanooga, TN.

Job Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules.
• Work overtime as required.

Job Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1 year - Experience in a customer service support role is required.
• Skills/Certifications:
  • Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint).
  • Proficient oral and written communication skills.
  • Proficient interpersonal and organizational skills.
  • Exceptional time management skills.
  • Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment.
  • Independent, Sound decision-making and problem-solving skills.
  • If current employee with the company, must meet minimum performance expectations.
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.

Additional Information

Number of Openings Available: 2

Worker Type: Employee

Company: BCBST BlueCross BlueShield of Tennessee, Inc.

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.