Customer Service Representative

Coast-Professional,-Inc.; Winchester (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth potential

In-office role

Job summary

Coast-Professional, Inc. in Winchester, Kentucky, seeks a Customer Service Representative Trainer to design and deliver CMS regulation training for Medicare/Medicaid beneficiaries. Based in our Winchester call center, you will empower CSRs to provide accurate, empathetic, and compliant support.

The Trainer will lead programs, assess impact, and ensure CSRs stay current. Starting pay is $15.38/hour plus $5.42 health and welfare; training occurs first 2 weeks with 7:00–15:30 or 16:00–24:30 shifts,

Qualifications

• High School diploma or GED required.
• 3+ months of call center or customer service experience preferred.
• Experience with computers, phone systems, and headsets preferred.
• Successfully pass pre-employment background check.

Responsibilities

• Handle incoming/outgoing calls with patience and tact.
• Enter data into the computer database as required using scripts.
• Attend meetings and trainings to stay current on regulations and policies.
• Escalate calls to supervisor when needed and maintain confidentiality.
• Track call data for auditing and reporting purposes.
• Provide feedback to improve training and call handling.
• Contribute to a flexible, team-based work environment.
• Support attainment of team and operational goals.

Skills

Communication skills

Multi-tasking

Customer service

Education

High School diploma or GED

Tools

Computers

Phone systems

Headsets

Job description

• Seasonal with the opportunity for Full-Time.

Location

• This is an in-office opportunity located at 1025 Bypass Rd, Winchester, KY 40391.

Number of openings for this position

• Ongoing need to fill this role.

Pay

• Starting at $15.38 per hour plus $5.42 health and welfare.

Schedule

• Training Hours- training will take place for the first 2 weeks of your employment.
  • • Your schedule during those 2 weeks will be either 7am to 3:30pm OR 4pm-12:30am
• Regular working hours are between the hours of Monday-Friday 9am-6pm

About the Role:

The Customer Service Representative (CSR) is the primary point of contact for Medicare and Medicaid beneficiaries seeking assistance with their healthcare benefits. Based in our Winchester, Kentucky call center, this role requires a compassionate, knowledgeable role in developing and empowering our Customer Service Representatives (CSRs) to deliver exceptional support to Medicare and Medicaid beneficiaries. This role is responsible for designing, delivering and evaluating comprehensive training programs focused on CMS regulations, healthcare benefit knowledge, customer service best practices and effective call handling techniques. The Trainer will ensure all CSRs are equipped with the knowledge and skills necessary to provide accurate empathetic, and compliant assistance to CMS recipients.

What We’re Looking For:

• Excellent communication skills and a solution-oriented mindset.
• Ability to multi-task
• Customer Service experience and focus

Key Responsibilities:

• Handling incoming and outgoing calls with patience, tact, and
• Enter information into computer database as required, while following instructions and conducting a scripted
• Attend meetings and trainings to maintain current client information on regulations, policies, and procedures.
• Escalates calls to supervisor when necessary and
• Adheres to client-specific policies including, but not limited to, confidentiality and privacy.
• Tracks call-related information for auditing and reporting purposes
• Provides feedback on call issues related to downtime and/or training issues
• Contribute positively to a work environment that is flexible, adaptable, and team based
• Provide, receive, and seek feedback in a positive manner to encourage team building
• Participate in the development and attainment of team and operational goals
• Be respectful and courteous while working in a fast-paced work environment
• Maintain a positive attitude about workloads and expectations
• Prioritize workloads to ensure timeliness and quality standards are

Requirements:

• High School diploma or GED required
• 3-months or more experience in a call center or customer service environment preferred.
• Previous experience with computers, phone systems, and headsets preferred.
• Successfully pass pre-employment (post offer) background check.

Physical Demands and Working Conditions

• Primarily, Sedentary work in a call center office environment.
• Requires the ability to operate a computer and other office equipment.

Why Join Us?

• Competitive salary and benefits package.
• Supportive work culture with career growth potential.
• A chance to make a difference.

Working Conditions

Work may require frequent weekend and evening work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, physical presence in the workplace is essential. The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handles, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Disclaimer

This job description reflects management’s assignment if essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an ”at will “relationship.

Vitalizing Business Solutions, Inc. and Coast Professional, Inc. are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, protected veteran status, genetic information nor any other categories protected by applicable law.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.