Customer Service Trainee

BlueCross BlueShield of Tennessee; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Customer Service Representative to support Medicare-eligible members, helping them locate providers, resolve billing issues, obtain prescriptions, and more.

Training lasts 12–14 weeks with hours 8:00 am–4:45 pm EST; on-site in the first half and more on-site days later, followed by weekly rotating shifts. The ideal candidate has 1 year of customer service experience, preferably in a medical office or with seniors.

Qualifications

• 1 year of experience in a customer service role.
• Experience in a medical office setting or with senior population preferred.
• Ability to type while talking and multitask to document information.

Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

Skills

MS Office

Oral comms

Interpersonal skills

Time management

Independent work

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

BCBST is looking for a dedicated Customer Service Representative to join our Senior Care Customer Service Department. In this role, you will provide vital support to Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. This position demands strong multitasking abilities, as you will need to type and talk simultaneously to document important information.

Our ideal candidate brings experience in customer service, particularly within a medical office setting or working with the senior population. You will excel in this role if you can work independently, demonstrate patience, and possess strong problem-solving skills in a fast-paced environment.

A few details about the class:

• The start date for this class is November 23rd.
• The training will last from 12-14 weeks.
• The working hours for the training period are 8:00 am – 4:45 pm EST, with one day on-site for the first half of training & multiple days on-site for the last half of training.
• After training concludes, work hours are in a weekly rotating shift where you could be scheduled to work as early as 8:00 AM EST or as late as 9:00 PM EST.
• Must live in a 50 miles radius to Chattanooga, TN.

Job Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 1 year - Experience in a customer service support role is required

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Number of Openings Available

2

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.