Customer Resolution Specialist

AppleOne Employment Services; Renton (WA); On-site; USD 32,000 - 39,000; Part time

Benefits offered by this job

Temp-to-hire

Onsite work

Job summary

AppleOne is seeking a Customer Resolution Specialist for a temp-to-hire role in Renton, WA. You will handle customer inquiries, research account information, document call details, and navigate several software systems while maintaining a positive customer experience.

Ideal candidates communicate clearly, learn systems quickly, stay calm under pressure, and deliver accurate, efficient support in a fast-paced, onsite call center environment.

Qualifications

• Demonstrates strong customer service skills.
• Ability to manage high-volume calls with professionalism.
• Capable of learning multiple systems quickly.
• Accurate data entry and conduct within procedures.
• Strong typing speed and attention to detail.

Responsibilities

• Handle a high volume of inbound/outbound calls professionally.
• Research information and provide accurate answers or solutions.
• Navigate multiple applications while speaking with customers.
• Enter, update, and document customer information efficiently.
• Follow scripts and guidelines to resolve inquiries.
• Escalate complex issues to relevant departments when needed.

Skills

Customer service

Call center

Multi-tasking

Data entry

Typing

CRM software

Job description

Job Summary

We are seeking a Customer Resolution Specialist for a temp-to-hire call center opportunity in Renton, WA. This role is ideal for a customer-focused professional who enjoys helping people, solving problems, and working in a fast-paced phone-based support environment.

As a Customer Resolution Specialist, you will handle customer inquiries, research account information, document call details, and navigate multiple computer applications while maintaining a professional and positive customer experience. This position offers a structured, team-oriented environment with clear procedures, performance expectations, and opportunities to build valuable customer service and call center experience.

This is a great fit for someone who communicates clearly, learns systems quickly, stays calm under pressure, and takes pride in delivering accurate and efficient support.

Key Responsibilities

• Handle a high volume of inbound and/or outbound customer calls in a professional and courteous manner.
• Listen to customer needs, research information, and provide accurate answers or solutions.
• Navigate multiple computer applications and screens while actively speaking with customers.
• Enter, update, and document customer information with speed and accuracy.
• Follow established procedures, scripts, and service guidelines to resolve inquiries.
• Escalate complex issues to the appropriate department or supervisor when needed.

Compensation and Benefits

• Pay rate: $23.39 per hour.
• Job type: Temp-to-hire.
• Location: Renton, WA.
• Work arrangement: 100% onsite at the designated office location each scheduled workday.

Required Qualifications and Skills

• Manage customer calls while delivering professional, accurate, and efficient support.
• Research customer or account information using multiple systems.
• Document each customer interaction thoroughly and accurately.
• Meet productivity, quality, attendance, and customer service standards.
• 1 to 2 years of relevant customer service, call center, help desk, or high-volume phone experience preferred.
• Strong computer skills with the ability to quickly learn and navigate multiple software applications.
• Ability to multitask while speaking with customers, entering data, and switching between systems.
• Strong typing and data-entry skills with a high level of accuracy.
• Excellent verbal communication, active listening, and problem-solving skills.
• Professional, patient, and customer-focused demeanor.
• Ability to remain calm and solutions-oriented during challenging customer interactions.
• Strong attention to detail and ability to follow processes consistently.
• Reliable attendance and ability to work 100% onsite.

Preferred Qualifications

• Previous experience in a call center or customer resolution environment.
• Experience using customer relationship management systems, help desk platforms, or account management software.
• Comfort working in a fast-paced, metrics-driven customer service environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.