Technology Applications Spec

AppleOne Employment Services; Cleveland (OH); On-site; USD 33,000 - 48,000; Full time

Job summary

AppleOne Employment Services is seeking a Technology Applications Specialist (Application Support Specialist) for a temp-to-hire opportunity. You will focus on software application administration, troubleshooting, and support within a collaborative technical environment, working with cross-functional teams to strengthen your application support, automation, and analytics skills.

Responsibilities include providing tier-1/2 technical support for enterprise software, managing tickets in ServiceNow,

Qualifications

• Experience supporting enterprise software applications in production environments.
• Experience managing application support tickets from intake to resolution.
• Ability to analyze logs and data to support root-cause analysis.

Responsibilities

• Provide tier-level technical support for mission-critical enterprise software applications.
• Manage, track, and resolve application support tickets using enterprise ticketing systems (ServiceNow, Jira, Remedy).
• Write or run scripts to support automation, troubleshooting, and maintenance tasks.
• Review performance, logs and data trends to identify root causes and propose solutions.
• Coordinate updates with internal teams and external vendors for bug fixes and maintenance.
• Support continuous improvement of application reliability and user-facing documentation.

Skills

PowerShell

Python

JavaScript

Bash

Analytical thinking

Troubleshooting

Communication

Root cause analysis

Tools

ServiceNow

Jira

Remedy

Job description

We are seeking a Technology Applications Spec, also known as an Application Support Specialist, for a temp-to-hire opportunity. This position focuses on software application administration, troubleshooting, and support rather than traditional helpdesk or infrastructure engineering. You will work in a collaborative technical environment with supportive leadership, cross-functional teamwork, and opportunities to strengthen your application support, automation, and analytics skills.

Key Responsibilities

• Provide tier-level technical support for mission-critical enterprise software applications.
• Manage, track, and resolve application support tickets using enterprise ticketing systems such as ServiceNow, Jira, Remedy, or similar tools.
• Write, modify, or run basic scripts to support automation, troubleshooting, and application maintenance tasks.
• Review application performance, system logs, and data trends to identify root causes and recommend effective solutions.
• Partner with internal teams and external vendors to coordinate application updates, bug fixes, maintenance, and issue resolution.
• Support continuous improvement efforts related to application reliability, user support processes, and technical documentation.

Compensation and Benefit

• Pay: $29.47 per hour.
• Job Type: Temp-to-hire, full-time contract opportunity.
• Schedule: Monday through Friday.
• Location: OH area, Parma, OH 44130.

Required Qualifications and Skills

• Support and troubleshoot enterprise software applications in a production environment.
• Manage application support tickets from intake through resolution.
• Use scripting or data analysis to assist with automation, issue diagnosis, and application support.
• Collaborate with technical teams, business users, and vendors to resolve application issues.
• 3 to 5 years of experience in software support, application administration, IT application support, or a closely related technical support role.
• Experience using enterprise ticketing systems such as ServiceNow, Jira, Remedy, or similar platforms.
• Working knowledge of scripting or coding tools such as PowerShell, Python, JavaScript, Bash, or similar languages.
• Ability to analyze system logs, application behavior, and data trends to support root cause analysis.
• Basic understanding of IT infrastructure concepts, including networking, Active Directory, and server environments as they relate to application functionality.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Effective verbal and written communication skills with the ability to support both technical and non-technical users.

Preferred Qualifications

• Experience supporting enterprise-level or mission-critical business applications.
• Familiarity with application monitoring, reporting, data analytics, or process automation.
• Experience working with vendors on software updates, defect resolution, or application maintenance.
• Ability to identify process improvements that enhance application stability, ticket resolution times, and end-user satisfaction.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.