Customer Service/Ticket Agent - Salem, NH

Boston-Express-Bus; Salem (NH); On-site; USD 19,000 - 28,000; Part time

Job summary

Boston Express in Salem, NH is hiring a part-time Ticket Agent / Customer Service Representative to assist travelers, process ticket transactions on our Windows-based system, and help maintain a clean terminal.

Candidates should be available 12:00 pm–5:30 pm with 3-4 shifts weekly, including some Saturdays or holidays. Bilingual skills add value; strong customer service and ability to work independently or in a team.

Qualifications

• Customer service experience preferred.
• Availability for weekend/holiday shifts is required.
• Ability to work in a busy, passenger-focused environment.

Responsibilities

• Assist callers and travelers and complete ticket transactions with the Windows-based ticketing computers.
• Direct passengers and provide information with patience.
• Sell tickets and manage cash drawer.
• Maintain terminal cleanliness between bus schedules.
• Stand for long periods and multitask during peak times.

Skills

Customer service

Cash handling

Multitasking

Bilingual

Communication

Tools

Windows-based ticketing system

Job description

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Boston Express is currently seeking applicants for a position on our team of Ticket Agents / Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers and performing light cleaning duties between bus schedules to keep our Salem NH terminal sparkling. This is not a remote position.

We are looking for a part-time (15-20 hours / 3-4 shifts per week) afternoon/evening (12:00 pm - 5:30 pm) ticket agent / customer service rep. Open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary.

What you can expect from us:

• Thorough training and a very competitive hourly rate of up to $17.00 per hour to start, with a performance-based increase after 90 days.
• PTO (Paid time off) earned on hours worked
• Ride the bus for free!
• Computer literate with keyboarding skills
• Ability to multitask when terminal is busy
• Able to answer informational calls and direct passengers with patience
• Sell tickets and handle cash drawer
• Ability to stand for long periods of time
• Strong customer service and communication skills
• Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.