Customer Service/Ticket Agent - Salem, NH

Boston Express Bus; Salem (NH); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Ride the bus for free!

PTO earned on hours worked

Job summary

Boston Express in Salem, NH is hiring a part-time ticket agent and customer service representative to help travelers feel welcome and supported. You will complete transactions on Windows-based ticketing systems and perform light terminal upkeep between bus schedules.

This role requires working afternoon/evening shifts (12:00 pm - 5:30 pm) with some weekend and holiday availability; prior success in independent work and teamwork when needed is essential.

Qualifications

• Part-time role: 15–20 hours per week, 3–4 shifts
• Afternoon/evening schedule 12:00 pm–5:30 pm
• Must be willing to work Saturdays/Sundays and holidays

Responsibilities

• Sell tickets and handle cash drawer
• Assist callers and travelers, direct passengers
• Complete transactions on Windows-based ticketing computers
• Light cleaning duties between bus schedules
• Provide excellent customer service

Skills

Customer service

Communication

Multitasking

Keyboarding

Bilingual

Tools

Ticketing software

Job description

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Boston Express is currently seeking applicants for a position on our team of Ticket Agents / Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers and performing light cleaning duties between bus schedules to keep our Salem NH terminal sparkling. This is not a remote position.

We are looking for a part-time (15-20 hours / 3-4 shifts per week) afternoon/evening (12:00 pm - 5:30 pm) ticket agent / customer service rep. Open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary.

What you can expect from us:

• Thorough training and a very competitive hourly rate of up to $17.00 per hour to start, with a performance-based increase after 90 days.
• PTO (Paid time off) earned on hours worked
• Ride the bus for free!
• Computer literate with keyboarding skills
• Ability to multitask when terminal is busy
• Able to answer informational calls and direct passengers with patience
• Sell tickets and handle cash drawer
• Ability to stand for long periods of time
• Strong customer service and communication skills
• Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.