Customer Service/Ticket Agent - Nashua

Boston-Express-Bus; Nashua (NH); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

PTO

Ride the bus for free!

Job summary

Boston Express in Nashua, NH is seeking part-time Ticket Agents / Customer Service Representatives to join our team. The role involves assisting callers and travelers, processing transactions on Windows-based ticketing systems, and performing light cleaning between schedules.

Shifts are 15-20 hours per week, 3-4 afternoons/evenings (12:00 pm–5:30 pm) with Saturday/Sunday and holiday availability required. The job is not remote.

Qualifications

• Must be available for weekend and holiday shifts.
• Part-time 15-20 hours per week.
• Able to work independently and in a team.
• Experience with Windows-based ticketing systems.

Responsibilities

• Greet callers and travelers and ensure they feel comfortable and valued.
• Process ticket transactions on Windows-based ticketing systems.
• Perform light cleaning duties between bus schedules.
• Provide friendly customer service and information to passengers.

Skills

Customer service skills

Cash handling

Bilingual (plus)

Tools

Ticketing software

Job description

Are you ready for new challenges and new opportunities?

Join our team!

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Boston Express is currently seeking applicants for a position on our team of Ticket Agents / Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers and performing light cleaning duties between bus schedules to keep our Nashua NH terminal sparkling. This is not a remote position.

We are looking for a part-time (15-20 hours / 3-4 shifts per week) afternoon/evening (12:00 pm – 5:30 pm) ticket agent / customer service rep. Open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary.

What you can expect from us:

• Thorough training and a very competitive hourly rate of up to $17.00 per hour to start, with a performance-based increase after 90 days.
• PTO (Paid time off) earned on hours worked
• Ride the bus for free!
• Computer literate with keyboarding skills
• Ability to multitask when terminal is busy
• Able to answer informational calls and direct passengers with patience
• Sell tickets and handle cash drawer
• Ability to stand for long periods of time
• Strong customer service and communication skills
• Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.