Customer Service/Ticket Agent - N. Londonderry, NH

Boston-Express-Bus; Londonderry (NH); On-site; USD 14,000 - 23,000; Part time

Benefits offered by this job

Paid time off

Training provided

Ride the bus free

Job summary

Boston Express in Londonderry, NH is seeking a part-time Ticket/Customer Service Agent for early morning shifts from 3am to 11am. The role requires working 20–25 hours weekly across 3–4 shifts, with some weekend/holiday availability.

Responsibilities include selling tickets, assisting travelers, and light terminal upkeep. Candidates should be comfortable with Windows-based ticketing, multitasking, and delivering excellent customer service.

Qualifications

• Part-time role 20–25 hours per week; early morning shifts 3am–11am.
• Must be available on Saturdays/Sundays and holidays.
• Able to work alone and in a team when needed.
• Proficient with Windows-based ticketing systems.
• Strong customer service and communication skills.
• Able to stand for long periods; light cleaning duties between shifts.
• Bilingual language skills a plus.

Responsibilities

• Operate ticketing and customer service duties at North Londonderry terminal.
• Sell tickets and handle cash drawer.
• Assist travelers, answer informational calls, direct passengers with patience.
• Perform light cleaning between bus schedules.

Job description

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Customer Service/Ticket Agent - N. Londonderry, NH

Calling all early morning risers! Boston Express is currently seeking applicants for a position on our team of Ticket/Customer Service Agent in North Londonderry, NH. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties between bus schedules to keep our North Londonderry terminal sparkling. This is not a remote position.

We are looking for a part-time (20-25 hours / 3-4 shifts per week) EARLY MORNING (3am - 11am) ticket agent / customer service rep. Open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary.

What you can expect from us:

• Thorough training and a very competitive hourly rate of up to $17.00 per hour to start, with a performance-based increase after 90 days.
• PTO (Paid time off) earned on hours worked
• Ride the bus for free!
• Computer literate with keyboarding skills
• Personable, friendly, and outgoing
• Ability to multitask when terminal is busy
• Able to answer informational calls and direct passengers with patience
• Sell tickets and handle cash drawer
• Ability to stand for long periods of time
• Strong customer service and communication skills
• Strong attention to detail
• Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.