Customer Service/Ticket Agent - Nashua

Boston Express Bus; Nashua (NH); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

PTO

Free bus rides

Job summary

Boston Express is seeking a part-time Ticket Agent / Customer Service Representative to join our Nashua, NH terminal team. You will handle ticketing transactions on Windows-based systems, assist travelers, and provide friendly, efficient service in a busy environment.

This role requires weekend and holiday availability, independent work with occasional teamwork, and the ability to stand for extended periods. Training is provided, and employees receive PTO and free bus rides.

Qualifications

• Availability for part-time shifts, including weekends and holidays.
• Able to work independently and in a team when needed.
• Able to stand for long periods in a terminal environment.

Responsibilities

• Make callers and travelers feel comfortable and appreciated.
• Complete transactions quickly and accurately using Windows-based ticketing systems.
• Perform light cleaning between bus schedules to keep Nashua terminal tidy.
• Sell tickets, handle cash drawer, and assist passengers with information.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Bilingual

Tools

Ticketing software

Job description

Are you ready for new challenges and new opportunities?

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Boston Express is currently seeking applicants for a position on our team of Ticket Agents / Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers and performing light cleaning duties between bus schedules to keep our Nashua NH terminal sparkling. This is not a remote position.

We are looking for a part-time (15-20 hours / 3-4 shifts per week) afternoon/evening (12:00 pm – 5:30 pm) ticket agent / customer service rep. Open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary.

What you can expect from us:

• Thorough training and a very competitive hourly rate of up to $17.00 per hour to start, with a performance-based increase after 90 days.
• PTO (Paid time off) earned on hours worked
• Ride the bus for free!
• Computer literate with keyboarding skills
• Ability to multitask when terminal is busy
• Able to answer informational calls and direct passengers with patience
• Sell tickets and handle cash drawer
• Ability to stand for long periods of time
• Strong customer service and communication skills
• Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.