Customer Service Technician

Talentify; Richmond (VA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

Talentify in Richmond, VA is seeking an Onsite Service Technician to perform equipment maintenance, troubleshooting, and customer support at customer locations. You will use electro-mechanical skills to diagnose problems, repair equipment, and communicate status to clients.

The role requires independent work at sites, strong time management, and a focus on safety. A valid driver's license and reliable transportation are required, with standard daytime hours Monday–Friday.

Qualifications

• Electro-mechanical troubleshooting or repair experience.
• Experience using a multimeter to troubleshoot electrical circuits.
• Ability to read electrical schematics.
• Strong time management and reliability.
• Valid driver\'s license with clean driving history.
• Ability to work independently and meet service deadlines.
• Strong communication and customer service skills.

Responsibilities

• Troubleshoot, repair, and maintain assigned equipment.
• Respond to service calls and resolve issues within required service levels.
• Use electrical and mechanical knowledge to diagnose equipment problems.
• Maintain equipment and supply inventories.
• Keep customers informed about equipment status and availability.
• Provide excellent customer service and serve as the primary onsite contact.
• Complete service calls independently and accurately.
• Provide basic equipment training to customers as needed.
• Follow all required safety procedures.

Skills

Electro-mechanical troubleshooting

Electrical schematics

Customer communication

Time management

Independent work

Tools

Multimeter

Job description

Location: Richmond, VA
Pay Rate: $18.75–$26.44/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Duration: 11 months

Job Summary

We are seeking a dependable Onsite Service Technician to provide equipment maintenance, troubleshooting, and customer support. This position requires strong electro-mechanical skills, excellent customer service, and the ability to work independently at customer locations.

Responsibilities

• Troubleshoot, repair, and maintain assigned equipment.
• Respond to service calls and resolve issues within required service levels.
• Use electrical and mechanical knowledge to diagnose equipment problems.
• Maintain equipment and supply inventories.
• Keep customers informed about equipment status and availability.
• Provide excellent customer service and serve as the primary onsite contact.
• Complete service calls independently and accurately.
• Provide basic equipment training to customers as needed.
• Follow all required safety procedures.

Qualifications

• Electro-mechanical troubleshooting or repair experience.
• Experience using a multimeter to troubleshoot electrical circuits.
• Ability to read and understand electrical schematics.
• Related experience may include HVAC, cable/internet technician, electrician, automotive mechanic, equipment repair, or military technical experience.
• Strong time management and reliability.
• Valid driver's license, appropriate auto insurance, and clean driving history.
• Ability to work independently and meet service deadlines.
• Strong communication and customer service skills.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to walk, stand, squat, and bend throughout the workday.
• Ability to drive for more than 50% of the workday.

Benefits: (employee contribution)

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.