Key Account Field Service Technician - Industrial Systems

Bizerba USA Inc; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading industrial technology company is seeking a Key Account Field Service Technician to support their growing Industrial division. Responsibilities include performing equipment installations, conducting preventive maintenance, and providing technical support across the East Coast. The role requires strong electrical and mechanical skills, a valid driver’s license, and the ability to travel extensively. This full-time position offers a salary range of $50,000 to $70,000 and requires dedication to customer service and collaboration.

Qualifications

• Able to travel frequently, up to several hours of driving per day.
• Must be open to on-call and occasional weekends and/or overnight travel.
• Able to work independently and remotely with project teams.

Responsibilities

• Perform equipment installations, service, and preventive maintenance at customer sites.
• Travel at a moment’s notice when urgent service support is required.
• Provide remote and on‑site technical support for customers and distributors.

Skills

Strong electrical skills

Strong mechanical skills

Excellent customer service skills

Basic computer skills

Education

Associate degree or equivalent from a two-year technical school or college

Job description

Key Account Field Service Technician – Industrial Systems

Location: Richmond, VA

Salary: $50,000.00 - $70,000.00

Support our growing Industrial division by servicing our Key Account customer base across the East Coast, including MD, CT, and NY. This role will primarily involve scheduled maintenance, emergency repairs, and equipment installations on systems such as industrial scales, X‑rays, metal detectors, vision systems, touch screens, and labelers.

Responsibilities

• Perform equipment installations, service, and preventive maintenance at customer sites — locally, across the East Coast, and nationwide as needed.
• Travel at a moment’s notice when urgent service support is required.
• Maintain personal parts inventory and ensure annual counts remain within a -5% variance.
• Provide remote and on‑site technical support for customers and distributors, including participation in a rotating on‑call schedule and monitoring shared service emails.
• Deliver equipment demonstrations and training for operators and maintenance teams.
• Communicate technical issues and collaborate with the Industrial Division on resolutions.
• Prepare and maintain accurate technical documentation, service reports, and project updates.
• Meet company objectives related to budget, reporting, and profitability.
• Ensure timely and detailed logging of work orders, service activities, and expenses in ADP, SIS, and Concur.
• Maintain company vehicle, tools, and spare parts in excellent working condition.

Qualifications

• Associate degree or equivalent from a two‑year technical school or college.
• Strong electrical and mechanical skills are a must.
• Able to travel frequently, up to several hours of driving per day. Must be open to on‑call and occasional weekends and/or overnight travel. Typical travel is 50–80% plus overnight. (Food stipend and travel expenses covered)
• Excellent customer service skills as this position acts as the “face” of the Company.
• Must possess basic computer skills and knowledge.
• High level of integrity and work ethic, including being energetic and self‑motivated.
• Able to work independently and remotely with project teams.
• Possess a valid driver’s license and be able to successfully pass a criminal background and driving record check, as well as a pre‑employment drug screen.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Accounting / Auditing and Finance

Industries

Appliances, Electrical, and Electronics Manufacturing