Field Technician

SNS Enterprise LLC; Virginia (MN); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

SNS Enterprise LLC, a technology provider based in Richmond, Virginia, is seeking a PART-TIME FIELD SERVICE TECHNICIAN. Travel to client locations in Richmond and Central Virginia will be required, with an estimated 20–30 hours per week and occasional evenings or weekends.

The role includes on-site and remote support, documentation, and basic equipment repair. Qualifications include a genuine interest in technology, strong customer service skills, and the ability to work independently under

Qualifications

• Genuine interest in technology required.
• Ability to work independently with limited supervision.
• Exceptional customer service and communication skills required.
• Strong troubleshooting and problem-solving abilities.
• Experience with ticketing systems and documenting work.
• Familiarity with network, PC, printer repair and basic IT tasks.

Responsibilities

• Respond to service requests within SLA expectations.
• Provide onsite and remote support and problem-solving.
• Perform tasks such as remote hands, equipment installation, and documentation submission.
• Relay technical information clearly to non-technical clients.
• Maintain equipment inventory and complete service records.
• Liaise with leadership and client operations centers as needed.

Skills

Genuine interest in technology

Independence

Customer service

Troubleshooting

Communication

Ticketing systems

Network/PC repair

Job description

Job Description

PT Field Service Technician Opportunity

compensation:$18 - $22per hour (commensurate with experience)

employment type:part-time

A career opportunity is available for a PART-TIME FIELD SERVICE TECHNICIAN with SNS Enterprise LLC, a technology provider based in Richmond, Virginia.

The Field Technician travels to client locations in response to pre-set service appointments and completes the assigned work request/order. Primary travel territory is Richmond and CentralVirginia region.

The role involves providing technical support, repair and service to correct the cited issue as well as documenting the resolution in accordance with specified procedures. Technician may be required to carry/lift tools, equipment (estimate - 40 lbs. and less) and complete repairs using a ladder.

Weekly schedule and work hours will vary based on incoming requests and seasonal coverage, etc. Estimated work hours per week is approximately 20-30 hours with occasional evening, weekend hours necessary as part of the variable schedule.

Candidate must maintain high professional standards in appearance as well as in-person, telephone and electronic communication with clients, SNS Enterprise team members and partner’s operation center employees. While most work is performed “on the road” at client locations, in-office functions are also required. These duties include (in part): Completing service documentation/records; Maintaining equipment inventory; Staff and one-on-one meetings with oversight manager.

High-level Responsibilities of Field Technician:

• Respond to appointment within established service level agreement response time
• Provide onsite and remote support and problem-solving
• Perform basic tasks associated with work order including but are not limited to the following: 1) “Remote hands” support, 2) Interact with internal/external Level 2 support to obtain guidance and direction, when needed, 3) New equipment installations, 4) Completion and timely submission of related documentation, 5) Wiring skills with network, telephone wiring experience preferred
• Respond to related questions and inquiries - via phone and/or email - on pending, active and completed work orders
• Review alerts, reports and respond to inquiries related to work performed and/or work order notes, equipment used/needed, equipment inventory and reconciliation
• Basic computer, small office equipment repair
• Other duties or tasks assigned by leadership team and/or oversight manager
• Qualifications and Desired Skills:
• Genuine interest in technology
• Ability to work independently with limited supervision yet follow specific directives or procedures
• Ability to handle a wide range of electronic, computer, printer and small office equipment repairs
• Ability to relay technical information or directions to individuals with little or no technical background
• Exceptional customer service and communication skills
• Attention to detail, excellent troubleshooting/problem solving and analytical skills
• Ability to work independently and as a member of a team
• Committed to meeting established deadlines, follow-though and follow-up
• Work experience with ticketing systems and issue documentation, resolution
• Knowledge of network monitoring and troubleshooting
• Familiarity with telephone solutions and support
• Basic experience in a Help Desk or IT support role or environment is helpful
• Work experience or familiarity with Microsoft Windows, Active Directory, SharePoint, Linux

Salary range: $18 - $22per hour, commensurate with experience. To be considered for employment, applicants must: 1) Be able to legally work in the United States, 2) Possess a valid U.S. driver’s license. Qualified candidates will be contacted by email to schedule the initial interview (conducted via telephone.) Individuals recommended to progress in the interview process will be invited for an in-person office interview with SNS Enterprise leadership team.

Job Type: Part-time

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Field service: 1 year (Preferred)

Ability to Relocate:

• Richmond, VA: Relocate before starting work (Required)

Willingness to travel:

• 100% (Required)

Work Location: On the road