Field Services Engineer-- MERDC5683733

Compunnel Inc.; Richmond (VA); On-site; USD 42,705 - 45,460; Full time

Benefits offered by this job

Car allowance up to $50 per day

Fuel reimbursement for business-related expenses

Internet service reimbursement

Job summary

A prominent engineering services provider seeks a Field Service Engineer in Richmond, VA. This entry-level, 12-month contract role involves installation, repair, and maintenance of water purification systems. Candidates must have an Associate's Degree or related field experience and the ability to work outside regular hours. Benefits include a competitive pay rate, car allowance, and possible fuel reimbursement. The position requires travel and proficiency with tools and test equipment.

Qualifications

• Field service experience or equivalent technical degree.
• Willingness to travel and work outside normal hours as needed.
• Ability to lift 50 pounds and move up to 165 lbs with assistance.

Responsibilities

• Install, repair, and maintain water purification systems.
• Complete work orders and provide customer documentation.
• Maintain tools and equipment in working order.

Skills

Field service experience

Basic IT skills

Proficient with tools and test equipment

Education

Associate's Degree in Engineering or equivalent

High School diploma or GED with 3+ years experience

Tools

Basic construction tools

Test equipment for qualifications

Job description

Pay: $31.00/hr — $33.00/hr (directly negotiated based on skills and experience).

Location: Richmond, VA

Duration: 12‑month contract

Shift: Monday – Friday, 12 PM – 8:30 PM

Car allowance: up to $50 per day (max $2,000 per month)

Fuel reimbursement: business‑related expenses

Internet service: up to $75 per month

Field Service Engineer

Responsibilities:

• In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the territory.
• Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks) respecting all customer on‑site rules and regulations including good on‑site housekeeping practices.
• Accurate and detailed completion of Work Orders and related documentation.
• Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.
• Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs. Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame.
• Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory).
• Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
• Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
• Maintain timely, courteous, effective and professional communications between all customers, internal and external. Emergency responses could require a 2hr callback window requiring maximum of 24‑hour on‑site response time.
• Adherence to NA Fleet Vehicle Policy.
• Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team.
• Submission of expense reports every two weeks.
• Meet customer site requirements including, but not limited to: vendor credentialing, background checks, and immunization requirements as needed.

Qualifications

• Associate's Degree in Electrical/Electronic or Mechanical Engineering or equivalent Technical degree, professional or military electronics / mechanical experience may substitute. Electronics background / experience desired. OR
• High School diploma or GED with 3+ years of field service experience and/or experience in skilled trade.
• Overnight travel as required. Amount of travel depends on territory (10‑60%), training, team meetings and coverage/support for other territories. Must possess a current passport or be eligible to obtain one.
• Work outside of normal business hours as business needs dictate, including willingness to work overtime as required. Customer base includes clinical customers who at times require emergency service during nights, weekends and holidays.
• Minimum 1-year field service experience and/or experience in other applicable skilled trades.
• Proficient with tools and test equipment. Tools include basic construction tools (screw driver, basic power tools, drill, etc.). Test equipment includes test boxes for qualifications, meters for verifications, etc.
• Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.).
• 50-pound minimum lifting requirement, without assistance. Ability to move and/or lift up to 165lbs, with assistance.
• Clean driving record for rental vehicle.

Seniority level

• Entry level

Employment type

• Contract

Industries

• Electrical Equipment Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Retail Appliances, Electrical, and Electronic Equipment