Field Service Technician

Computer Task; Richmond (VA); On-site; USD 64,403,000 - 87,133,000; Part time

Benefits offered by this job

Mileage reimbursement

Job summary

CTG is seeking a Field Service Technician to provide onsite support across Richmond, VA. You will diagnose and repair multifunction devices, copiers, and printers while delivering excellent customer service to clients.

Role requires driving your own vehicle, valid license, and ability to travel throughout the Richmond area. Candidates should have strong electro-mechanical skills and the ability to read schematics, with clear English communication.

Qualifications

• High school diploma or equivalent required; technical training a plus.
• Excellent English communication skills are required.
• Must be able to travel within the Richmond area to service sites.

Responsibilities

• Provide onsite technical support and customer service for equipment and clients.
• Diagnose, repair, and maintain MFDs, copiers, printers, and related equipment.
• Respond to service calls and resolve issues per SLA.
• Travel to client sites within Richmond; drive own vehicle as needed.
• Follow safety procedures when working with electrical/mechanical components.

Skills

Customer service

MFDs/copiers/printers

Electro-mechanical troubleshoot

Multimeter use

Electrical schematics

Time management

Education

High school diploma or equivalent

Technical, electrical, mechanical or vocational training

Tools

Multimeter

Electrical schematics

Job description

Job Title: Field Service Technician

Location: Richmond, VA

Job Type: Hourly Consultant

Hours: 8 am to 5 pm, M-F

Pay: $26.44/hr

This role does require driving your own personal vehicle to different locations across the city to fix devices. Must have a valid Driver's license and no more than one moving violation in the past three years. Mileage is reimbursed.

Essential Functions

• Provide onsite technical support and outstanding customer service for assigned equipment and clients.
• Diagnose, troubleshoot, repair, and maintain multifunction devices (MFDs), copiers, printers, and related equipment.
• Respond to service calls and resolve issues in accordance with customer SLA requirements.
• Use electro-mechanical troubleshooting skills, multimeters, and electrical schematics to diagnose equipment issues.
• Maintain equipment, production, and supply inventories for assigned sites.
• Communicate equipment status, availability, and service updates to onsite customers.
• Provide basic customer training on equipment functionality as needed.
• Escalate issues to additional technical resources when required.
• Travel throughout the Richmond area to support customer sites and service calls.
• Follow all safety procedures when working with electrical and mechanical components.

Skills

• Strong customer service and communication skills.
• Knowledge of MFDs, copiers, printers, and related office equipment.
• Electro-mechanical troubleshooting skills.
• Ability to use a multimeter and read electrical schematics.
• Strong multitasking, organization, time management, and problem-solving skills.
• Dependable, punctual, and able to work independently.
• Valid driver's license, appropriate insurance coverage, and clean driving history.
• Ability to lift up to 50 pounds and perform frequent walking, standing, bending, squatting, and driving.

Experience

• Experience repairing or servicing MFDs, copiers, printers, or similar electro-mechanical equipment preferred.
• Relevant experience may include HVAC, cable/internet technician, electrician, automotive mechanic, equipment repair, military, or other technical service roles.
• Ability to independently complete service calls and meet customer service expectations.

Education

High school diploma or equivalent required. Technical, electrical, mechanical, or vocational training is a plus.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results‑driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest‑growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.