Customer Service Team Lead - Retail Ops & Coaching

Whole Foods Market; Las Vegas (NV); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits program

Store discount

Job summary

Whole Foods Market in Las Vegas, NV, seeks a Team Member Supervisor to assist the Team Leader in daily operations including cash management, labor, and compliance, while leading and developing Team Members.

Responsibilities include delivering outstanding customer service, driving store execution, and mentoring staff; must lift 50 pounds and work flexible hours, including nights and weekends. Competitive hourly wage with Whole Benefits.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.
• Must model excellent customer service and store standards.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person in absence of Team Leader.
• Communicates and models WFM vision and goals.

Skills

Customer service

Product knowledge

Leadership

Team mentoring

Interpersonal skills

Regulatory knowledge

Inventory management

Analytical skills

Tools

Microsoft Office

Email software

Job description

Whole Foods Market in Las Vegas, NV, seeks a Team Member Supervisor to assist the Team Leader in daily operations including cash management, labor, and compliance, while leading and developing Team Members.

Responsibilities include delivering outstanding customer service, driving store execution, and mentoring staff; must lift 50 pounds and work flexible hours, including nights and weekends. Competitive hourly wage with Whole Benefits.