Customer Service Team Lead - Multichannel Support

ELDR Services; Northern (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

ELDR Services in Kentucky is seeking a customer service representative to handle inquiries, process orders, and manage customer communications across phone, email, and chat. You will maintain accurate records of interactions, resolve complaints, and collaborate with colleagues to improve service efficiency while guiding junior team members.

The role requires a high school diploma, comfort with computers, and prior customer support experience to stay calm when customers are frustrated and provide

Qualifications

• High school diploma or equivalent required.
• Ability to stay calm when customers are stressed.
• Comfortable using computers.
• Experience in customer support.

Responsibilities

• Maintain a positive, empathetic attitude toward customers.
• Respond promptly to inquiries across channels.
• Process orders, forms, and requests.
• Resolve customer complaints and escalate when needed.
• Keep accurate records of interactions and transactions.
• Coordinate with colleagues to improve service efficiency.
• Support a team of junior representatives and provide feedback.

Skills

Customer support

Multichannel communication

Computer literacy

Empathy

Education

High school diploma or equivalent

Job description

ELDR Services in Kentucky is seeking a customer service representative to handle inquiries, process orders, and manage customer communications across phone, email, and chat. You will maintain accurate records of interactions, resolve complaints, and collaborate with colleagues to improve service efficiency while guiding junior team members.

The role requires a high school diploma, comfort with computers, and prior customer support experience to stay calm when customers are frustrated and provide