Customer Service Representative

ELDR Services; Northern (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

ELDR Services in Kentucky is seeking a customer service representative to handle inquiries, process orders, and manage customer communications across phone, email, and chat. You will maintain accurate records of interactions, resolve complaints, and collaborate with colleagues to improve service efficiency while guiding junior team members.

The role requires a high school diploma, comfort with computers, and prior customer support experience to stay calm when customers are frustrated and provide

Qualifications

• High school diploma or equivalent required.
• Ability to stay calm when customers are stressed.
• Comfortable using computers.
• Experience in customer support.

Responsibilities

• Maintain a positive, empathetic attitude toward customers.
• Respond promptly to inquiries across channels.
• Process orders, forms, and requests.
• Resolve customer complaints and escalate when needed.
• Keep accurate records of interactions and transactions.
• Coordinate with colleagues to improve service efficiency.
• Support a team of junior representatives and provide feedback.

Skills

Customer support

Multichannel communication

Computer literacy

Empathy

Education

High school diploma or equivalent

Job description

ELDR Services is looking for a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.