Customer Experience Associate - Flexible & Growth-Oriented

Combined Public Communications, LLC; Cold Spring (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Combined Public Communications, LLC in Cold Spring, KY is seeking capable customer service representatives. You will be the front line of support, handling transactions, processing refunds and resolving questions about our products and services.

Ideal candidates demonstrate strong verbal and written communication, teamwork, and the ability to work independently in a fast-paced environment. Flexibility in scheduling and dependable transportation are required.

Qualifications

• Must pass a background check.
• Must be driven to meet required tasks/call length/customer service expectations.
• All season, reliable transportation.
• Strong verbal and written communication skills.
• Dependable and punctual.
• Need to have flexibility in scheduling.
• Proficient in MS Office Business (Word, Excel, Outlook).

Responsibilities

• Front line of support to customers, handle transactions and troubleshoot inquiries.
• Process refunds and assist customers with product and service questions.
• Work in a fast-paced environment in person and over the phone.
• Collaborate with team to resolve issues and deliver excellent service.

Skills

Verbal communication

Written communication

Teamwork

Independent work

Customer service

Problem solving

MS Office

Flexibility

Tools

MS Office (Word, Excel, Outlook)

Job description

Combined Public Communications, LLC in Cold Spring, KY is seeking capable customer service representatives. You will be the front line of support, handling transactions, processing refunds and resolving questions about our products and services.

Ideal candidates demonstrate strong verbal and written communication, teamwork, and the ability to work independently in a fast-paced environment. Flexibility in scheduling and dependable transportation are required.