Customer Service Team Lead – Growth & Impact

Cheney Brothers, Inc.; Statesville (NC); Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Zusammenfassung

Cheney Brothers, Inc. is seeking a Customer Service Manager to oversee the Customer Service department in Statesville, NC. You will lead staff, ensure courteous and accurate service, and support sales initiatives to improve profitability.

Responsibilities include coaching CSRs, resolving issues, and coordinating with other departments to meet customer needs. Strong emphasis on service quality and a collaborative work environment are required.

Qualifikationen

• Required Education: High School Diploma/GED or Equivalent Experience.
• Required Experience: 4 - 6 Years
• Previous customer service, retail and/or cash and carry, sales or warehouse experience.
• Team lead or supervisory experience.

Aufgaben

• Supervises associates to include staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their roles in meeting customer expectations.
• Provides effective customer service by answering questions, resolving problems and providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and meet customer needs.
• Uses the computer system to provide accessible information, process payments, and run query reports; suggests system improvements.
• Supports achievement of all assigned sales and gross profit objectives.
• Motivates and creates an environment for CSRs to excel.
• Performs other related duties as assigned.

Kenntnisse

Customer service leadership

Team supervision

Communication

Problem solving

Ausbildung

High School Diploma/GED

Jobbeschreibung

Cheney Brothers, Inc. is seeking a Customer Service Manager to oversee the Customer Service department in Statesville, NC. You will lead staff, ensure courteous and accurate service, and support sales initiatives to improve profitability.

Responsibilities include coaching CSRs, resolving issues, and coordinating with other departments to meet customer needs. Strong emphasis on service quality and a collaborative work environment are required.