Customer Service Manager — Lead a High-Impact Team

Performance Food Group; Statesville (NC); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health & Wellness Benefits

Employee Stock Purchase Plan

401K employer matching

Education assistance

Paid time off

Résumé du poste

Cheney Brothers is seeking a Customer Service Manager to lead the Customer Service department, ensuring prompt, courteous, and accurate service to customers and Account Managers. You will supervise staff and align operations with sales goals.

This role emphasizes driving service quality, resolving issues, and collaborating with other teams. A background in customer service leadership and CRM familiarity is preferred, with a strong commitment to customer satisfaction.

Qualifications

• Requires high school diploma or GED or equivalent experience.
• 4–6 years of customer service, retail, cash-and-carry, sales, or warehouse experience.
• Team lead or supervisory experience.

Responsabilités

• Supervises associates to include staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their roles in meeting customer expectations.
• Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and meet the customer's needs.
• Uses the computer system to provide customers with accessible information, properly pays customer payments, and runs query reports; suggests system improvements.
• Supports the achievement of all assigned sales and gross profit objectives.
• Provides motivation and an environment for CSRs to excel.
• Performs other related duties as assigned.

Connaissances

Customer Service

Leadership

Staff management

Coaching

Formation

High School Diploma/GED

Bachelor's degree

Description du poste

Cheney Brothers is seeking a Customer Service Manager to lead the Customer Service department, ensuring prompt, courteous, and accurate service to customers and Account Managers. You will supervise staff and align operations with sales goals.

This role emphasizes driving service quality, resolving issues, and collaborating with other teams. A background in customer service leadership and CRM familiarity is preferred, with a strong commitment to customer satisfaction.