Customer Service Team Lead - Drive Superior Service

Integrated Resources Inc.; Ten Mile Run (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Integrated Resources, Inc. is seeking a Customer Service Supervisor to directly supervise and coordinate the activities of all Customer Service staff, ensuring the delivery of high-quality service and achievement of departmental goals.

The role reports to the Customer Service & Demand Manager with potential team expansion. Responsibilities include guiding the team to meet operational targets, maintaining professional communication, assisting National Accounts sales, overseeing order throughput,

Qualifications

• Bachelor’s degree or equivalent with at least 2 years in the industry.
• Excellent Excel and analytical computer skills required.
• Strong organizational, written, and verbal communication skills.
• Ability to work independently and lead a team.

Responsibilities

• Guide and direct Customer Service team towards achieving operational goals.
• Ensure that Customer Service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
• Provide support to National Accounts sales team in various functions.
• Oversee throughput of customer purchase orders through distribution and delivery to customers.
• Process and research customer shortage, overage, or other shipping errors.
• Perform annual reviews, appraisals and performance management reviews for the Customer Service staff.
• Ensure all customer complaints are handled and answered in a timely and accurate fashion.
• Develop standard operating procedures for improving the service provided to customers.
• Identifying areas for improvement, and interfacing with the necessary departments to impellent the system or procedure changes.
• Assisting with staff hiring, training, and support.
• Maintain accurate records of discussions or correspondence with customers.

Skills

Excel

Analytical skills

Communication skills

Leadership

Independent work

Education

Bachelor's degree

2+ years related industry experience

Job description

Integrated Resources, Inc. is seeking a Customer Service Supervisor to directly supervise and coordinate the activities of all Customer Service staff, ensuring the delivery of high-quality service and achievement of departmental goals.

The role reports to the Customer Service & Demand Manager with potential team expansion. Responsibilities include guiding the team to meet operational targets, maintaining professional communication, assisting National Accounts sales, overseeing order throughput,