Customer Service Team Lead: Growth & Process Improvement

Potential with Quanex; Statesville (NC); Sur place; USD 33 000 - 40 000; Plein temps

Avantages offerts par ce poste

401K with 5% company match

ESP P participation 15% immediate

Disability plans and life insurance

Paid Time Off & Holidays

Tuition support for education

Employee Resource Groups

Résumé du poste

Quanex is seeking a Customer Service Team Lead to drive our customer service function from our Statesville, NC location. The role focuses on call and email coverage, accurate order entry, and cross-functional communication to improve overall customer satisfaction.

The ideal candidate has at least five years in customer service, with ERP/data processing experience. The position offers a competitive salary, bonus potential, and comprehensive benefits including 401(k) with match and ESPP

Qualifications

• Minimum five years of experience in a customer service role preferred.
• Experience in data processing and ERP systems.

Responsabilités

• Lead staff meetings and update meetings as needed.
• Analyze customer service data to assess service levels and plan improvements.
• Address high-priority customer issues with the team and escalate when necessary.
• Improve service quality by refining processes and tracking performance metrics.
• Build and maintain strong customer relationships and manage open orders.
• Process and enter orders, coordinating with scheduling and operations.
• Handle complaints, corrective actions, returns and credits.
• Monitor and ensure on-time delivery for assigned accounts.

Connaissances

Leadership

Customer service

Problem solving

Communication

Outils

ERP systems

Data processing

Description du poste

Quanex is seeking a Customer Service Team Lead to drive our customer service function from our Statesville, NC location. The role focuses on call and email coverage, accurate order entry, and cross-functional communication to improve overall customer satisfaction.

The ideal candidate has at least five years in customer service, with ERP/data processing experience. The position offers a competitive salary, bonus potential, and comprehensive benefits including 401(k) with match and ESPP