Customer Service Supervisor

TruGreen Limited Partnership; Missouri; On-site; USD 43,528 - 72,546; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Job summary

TruGreen Limited Partnership is seeking a Supervisor for their customer service team located in Missouri. The successful candidate will manage a team of associates, ensure policies are followed, and resolve customer escalations effectively.

The position requires an associate's degree, a minimum of 3 years of customer service experience, and supervisory skills. Benefits include medical, dental, vision insurance, and a 401(k) program.

Qualifications

• Strong knowledge of customer service practices.
• Ability to manage a team and conduct training.
• Proven experience in handling escalated customer issues.

Responsibilities

• Supervise and monitor associates’ activities.
• Ensure adherence to company policies and call standards.
• Provide coaching and performance evaluations.
• Handle escalated customer complaints.

Skills

Customer service practices

Supervisory management

Coaching and performance management

Communication skills

Business process analysis

Attention to detail

Microsoft Office skills

Education

Associate’s degree

3+ years of customer service or related experience

1-2 years of supervisory or management experience

Job description

1003745455 Lee Summit Road, Lees Summit, Missouri 64064

Position Overview

Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures are adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.

Responsibilities

• Monitor activities of associates to ensure maximum efficiency of the team.
• Ensure that all policies and procedures are adhered to and call standards are met.
• Handle and resolve escalated customer complaints and issues.
• Ensure adherence to work schedule.
• Provide coaching and call support to associates.
• Evaluate staff performance and administer disciplinary actions consistent with company policy.
• Interview and hire customer service associates.
• May travel on business for meetings or events as needed.

Education and Experience Requirements

• Associate’s degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience.
• 1–2 years of supervisory or management experience required.

Knowledge, Skills, and Abilities

• Knowledge of customer service practices and processes.
• Supervisory management and leadership skills, including coaching and performance management.
• Organizational and process management and leadership skills.
• Written and verbal communication skills, including delivering presentations.
• Business process analysis skills.
• Attention to detail and analytical skills.
• Ability to operate independently and collaboratively within a team.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Physical Demands & Working Conditions

Regularly required to:

• Sit, stand, and walk.
• Use hands and arms to handle, feel or reach.
• Speak and hear.
• Use close vision abilities.

Occasionally required to:

• Lift or move up to 25 lbs.
• Stoop, kneel, crouch or crawl.

Pay Ranges

$43,528.00 – $72,546.00

Benefits

Medical/Dental/Vision insurance and company-matching 401(k) in addition to other programs and perks.

EEO Statement

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity / Affimative Action Employer - Minorities / Females / Protected Veterans / Individuals with Disabilities. To learn more, please visit our website.

Veteran Statement

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce.