Customer Service Supervisor: Lead & Develop High-Impact Team

TruGreen; United States; Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Job summary

TruGreen seeks a Supervisory Customer Service Leader in the Tampa area to oversee inbound/outbound calls, ensure policy adherence, and resolve escalated issues. You will train and guide associates while maintaining service standards and schedules.

Responsibilities include coaching, performance evaluation, interviewing new staff, and possibly travel for meetings or events. Requires an associate degree and 3+ years’ related experience with 1–2 years of supervisory experience.

Qualifications

• Associate's degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience.
• 1-2 years of supervisory or management experience required.

Responsibilities

• Monitor activities of associates as needed to ensure maximum efficiency of the team.
• Ensures that all policies and procedures are adhered to and call standards are met.
• Handles and resolves escalated customer complaints and issues
• Ensure adherence to work schedule.
• Provides coaching and call support to associates.
• Evaluates staff performance administers disciplinary actions consistent with company policy.
• Interviews and hires customer service associates.
• May travel on business for meetings or events as needed.

Skills

Customer service

Supervising

Coaching

Communication

Office software

Education

Associate's degree

Job description

TruGreen seeks a Supervisory Customer Service Leader in the Tampa area to oversee inbound/outbound calls, ensure policy adherence, and resolve escalated issues. You will train and guide associates while maintaining service standards and schedules.

Responsibilities include coaching, performance evaluation, interviewing new staff, and possibly travel for meetings or events. Requires an associate degree and 3+ years’ related experience with 1–2 years of supervisory experience.