Customer Service Supervisor: Lead & Develop Team

TRUGREEN; Tampa (FL); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) matching

Job summary

TruGreen is seeking a Supervisory Customer Service Leader in Tampa to oversee inbound/outbound calls, ensuring policy adherence and high call quality. You will coach staff, resolve escalations, and provide performance feedback while managing schedules and workforce planning.

Requirements include an Associate’s degree and 3+ years in customer service with 1–2 years in a supervisory role. Travel may be needed; strong communication and leadership skills are essential.

Qualifications

• Associate’s degree and 3+ years in customer service or related field.
• 1-2 years of supervisory/management experience required.
• Strong written and verbal communication and leadership capabilities.

Responsibilities

• Monitor activities of associates to ensure team efficiency.
• Ensure policies and call standards are followed.
• Handle escalated customer complaints and issues.
• Provide coaching and call support to associates.
• Interview and hire customer service associates.
• Travel for meetings or events as needed.

Skills

Customer service

Supervisory leadership

Coaching

Communication

Process analysis

Microsoft Office

Education

Associate’s degree

Job description

TruGreen is seeking a Supervisory Customer Service Leader in Tampa to oversee inbound/outbound calls, ensuring policy adherence and high call quality. You will coach staff, resolve escalations, and provide performance feedback while managing schedules and workforce planning.

Requirements include an Associate’s degree and 3+ years in customer service with 1–2 years in a supervisory role. Travel may be needed; strong communication and leadership skills are essential.