Customer Service Team Lead – Botox & Specialty Projects

Allergan Aesthetics, an AbbVie Company; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Allergan Aesthetics, an AbbVie Company, seeks a Team Lead/Project Specialist for Botox Tx in the US Specialty Eye Care. You will act as the team contact, handle escalations, monitor queues, and collaborate across departments for timely issue resolution.

Lead special projects, perform data analysis, and maintain Salesforce knowledge articles. The role requires leadership experience, 4+ years in customer service or sales support, and SAP/Salesforce expertise.

Qualifications

• Previous leadership experience or demonstrated ability to lead.
• Minimum 4 years of Customer Service, sales support experience
• SAP experience
• Salesforce experience
• Experience working with MS Office Suite
• High School Diploma (Bachelor’s Degree preferred)

Responsibilities

• Act as the primary point of contact for the team, handling all escalations prior to Supervisor and Manager involvement.
• Monitor incoming returns, inquiries, and email and phone queues, directing staff as necessary.
• Collaborate with Manager and other departments for timely issue escalation, when needed.
• Take the lead on special projects assigned by management.
• Generate ad hoc reports and perform data analysis as required.
• Read, analyze, and interpret team and individual metrics, providing reports to the Manager as necessary.
• Act as a subject matter expert for respective businesses and processes, working with the Training & Quality team to maintain Salesforce Knowledge Articles.
• Share best practices with team members and be open to giving and receiving feedback.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Provide assistance and support to team members via multiple channels of communication.
• Manage the end-to-end processing of daily open orders with full accountability.
• Demonstrate a passion for delivering exceptional service every day, setting an example for the team.
• Maintain confidentiality regarding the performance of others, individual performance, work-related issues.
• Perform and support quarterly consignment audits.

Skills

Leadership experience

Customer service

Sales support

SAP

Salesforce

MS Office Suite

Education

High School Diploma

Bachelor’s Degree preferred

Tools

MS Office

Salesforce

Job description

Allergan Aesthetics, an AbbVie Company, seeks a Team Lead/Project Specialist for Botox Tx in the US Specialty Eye Care. You will act as the team contact, handle escalations, monitor queues, and collaborate across departments for timely issue resolution.

Lead special projects, perform data analysis, and maintain Salesforce knowledge articles. The role requires leadership experience, 4+ years in customer service or sales support, and SAP/Salesforce expertise.