Customer Experience Team Lead - Coaching & Impact

Allergan Aesthetics, an AbbVie Company; Austin (TX); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical/dental/vision insurance

401(k) plan

Job summary

Allergan Aesthetics in Austin, TX is seeking a Customer Experience Lead to guide CX teams, coach staff, and coordinate order processing while ensuring compliance with internal and regulatory requirements. The role emphasizes coaching, performance reviews, and data-driven improvements, with possible offsite work and travel.

You will lead coaching sessions, analyze daily metrics, and build strong customer relationships to deliver exceptional service and drive results for our customers and patients.

Qualifications

• Minimum one to two (1-2) years experience leading people in a customer service or customer facing environment and/or as a resource, subject matter expert, or related position.
• A positive leader with proven ability in teaching, facilitation, and creative problem solving.
• Effective communication skills (presentation, document writing, coaching).
• Excellent time management skills.
• Ability to help assess organizational training/team needs.
• Ability to independently manage multiple, competing priorities while maintaining excellence in communication and customer service.
• Perform accurate and complete work, within deadlines, with or without direct supervision.
• Ability to take initiative and make decisions.
• Possess excellent skills with MS Office (Word, PowerPoint, Outlook, and Excel).
• SAP, ERP, or Business Systems experience preferred.
• Possess solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, facilitation, and cooperative learning) and tools/technology is preferred.
• Ability to learn and adapt to new technologies and changing processes.
• Bachelor's degree or equivalent experience in Business or related field.
• Medical Device or Pharmaceutical experience strongly preferred.

Responsibilities

• Staff training, team communications, staff auditing/performance, and assistance to the Supervisor/Manager with project management.
• Provide secondary support for inbound, and escalated inquiries processing transactions as needed.
• Assist in oversight of team member order processing, order auditing, and resolution of issues that may prevent orders from shipping.
• Work offsite and travel on a limited basis.
• Foster growth and customer relationships by creating positive customer and team interactions.

Job description

Allergan Aesthetics in Austin, TX is seeking a Customer Experience Lead to guide CX teams, coach staff, and coordinate order processing while ensuring compliance with internal and regulatory requirements. The role emphasizes coaching, performance reviews, and data-driven improvements, with possible offsite work and travel.

You will lead coaching sessions, analyze daily metrics, and build strong customer relationships to deliver exceptional service and drive results for our customers and patients.