Customer Service Team Lead - Bookstore Operations

retailexternalfollett; Illinois; On-site; USD 17,000 - 34,000; Full time

Job summary

Follett Higher Education in Illinois seeks a Team Lead Customer Service to guide daily store operations, supervise staff, and ensure a high-quality customer experience. You will assist customers, manage transactions, and train teammates to follow policies and standards.

The role requires 1-3 years of relevant experience and a willingness to work a flexible schedule, including evenings and weekends. This position emphasizes safety, accuracy in cash handling, and store presentation.

Qualifications

• Experience in retail or bookstore environments preferred.
• Ability to lead a team and coordinate tasks.
• Strong cash handling and basic point-of-sale skills.

Responsibilities

• Lead department activities, including stocking and merchandising.
• Assist customers at checkout and resolve escalated issues.
• Train new employees and ensure policy compliance.
• Balance cash drawers and maintain safe cash handling.
• Open/close duties as needed and support store operations.

Skills

Customer service

Leadership

Cash handling

Training

Education

Associate's degree or equivalent

Tools

Cash register

Job description

Follett Higher Education in Illinois seeks a Team Lead Customer Service to guide daily store operations, supervise staff, and ensure a high-quality customer experience. You will assist customers, manage transactions, and train teammates to follow policies and standards.

The role requires 1-3 years of relevant experience and a willingness to work a flexible schedule, including evenings and weekends. This position emphasizes safety, accuracy in cash handling, and store presentation.