Bookstore Team Lead — Training & On‑Duty Coach

Follett Corporation; Springfield (IL); On-site; USD 17,000 - 34,000; Full time

Job summary

Follett Higher Education in Springfield, IL is seeking a Team Lead who will work closely with the Department/Store Manager to receive, price, and stock merchandise to meet customer needs and drive sales. This role trains team members, acts as leader on duty, handles opening/closing, and ensures safety of people and property, with a drug-free workplace.

The Team Lead is expected to support store operations, maintain accurate pricing, and assist in meeting sales targets while providing excellent

Qualifications

• 1-3 years of relevant experience.
• Associate's Degree or equivalent preferred.
• Able to stand/walk for long periods and lift 25-50 pounds.
• Basic computer skills: create/save text documents and emails.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Lead on duty and respond to customer and team concerns in the absence of the Store Manager.
• Open and close the store.
• Ensure store and team are safe and secure.
• Train and educate team members on processes and compliance.
• Assist team members with receiving, pricing, and stocking merchandise.

Skills

Leadership

Customer service

Flexibility

Computer skills

Education

Associate's Degree or equivalent

Tools

Email

Word processing

Job description

Follett Higher Education in Springfield, IL is seeking a Team Lead who will work closely with the Department/Store Manager to receive, price, and stock merchandise to meet customer needs and drive sales. This role trains team members, acts as leader on duty, handles opening/closing, and ensures safety of people and property, with a drug-free workplace.

The Team Lead is expected to support store operations, maintain accurate pricing, and assist in meeting sales targets while providing excellent