Customer Service Team Lead — Store Operations

retailexternalfollett; Kentucky; On-site; USD 17,000 - 34,000; Part time

Job summary

Follett in Kentucky is seeking a Team Lead Customer Service to coordinate daily cashier operations, train staff, and act as leader on duty in the manager's absence. You will open/close the store, ensure safety, and handle website orders while maintaining an exceptional customer experience.

The role requires 1-3 years of relevant experience, an associate degree or equivalent preferred, and a flexible schedule including evenings and weekends.

Qualifications

• 1-3 years of relevant experience.
• Associate's Degree or equivalent preferred.
• Willingness to work a flexible schedule including evening and weekend hours.
• Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment.
• General Computer Skills.

Responsibilities

• Leads the work activities of department team members, PT, and Temporary including: Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
• Greets and assists customers with inquiries and purchases utilizing a cash register to process payments and refunds and resolves escalated customer issues.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed, including cash, checks, and credit/debit cards.
• Coordinates the work activities of team members, including conducting training for new employees. Ensures that the team members understand and follow Corporate and store policies and procedures.
• Receives and verifies orders and completes store reports.
• May be a key holder and responsible for opening and/or closing the store.
• Understands and processes website orders, including picking merchandise and shipping orders.
• Maintains neat and clean store and work areas.
• May assist other team members with completing the work of the department.
• Performs other duties as assigned.

Skills

Customer service experience

Communication skills

General Computer Skills

Education

Associate's Degree or equivalent

Job description

Follett in Kentucky is seeking a Team Lead Customer Service to coordinate daily cashier operations, train staff, and act as leader on duty in the manager's absence. You will open/close the store, ensure safety, and handle website orders while maintaining an exceptional customer experience.

The role requires 1-3 years of relevant experience, an associate degree or equivalent preferred, and a flexible schedule including evenings and weekends.