Team Lead Customer Service (Part-Time)

retailexternalfollett; Illinois; On-site; USD 17,000 - 34,000; Full time

Job summary

Follett Higher Education in Illinois seeks a Team Lead Customer Service to guide daily store operations, supervise staff, and ensure a high-quality customer experience. You will assist customers, manage transactions, and train teammates to follow policies and standards.

The role requires 1-3 years of relevant experience and a willingness to work a flexible schedule, including evenings and weekends. This position emphasizes safety, accuracy in cash handling, and store presentation.

Qualifications

• Experience in retail or bookstore environments preferred.
• Ability to lead a team and coordinate tasks.
• Strong cash handling and basic point-of-sale skills.

Responsibilities

• Lead department activities, including stocking and merchandising.
• Assist customers at checkout and resolve escalated issues.
• Train new employees and ensure policy compliance.
• Balance cash drawers and maintain safe cash handling.
• Open/close duties as needed and support store operations.

Skills

Customer service

Leadership

Cash handling

Training

Education

Associate's degree or equivalent

Tools

Cash register

Job description

Position Overview

The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.

Responsibilities

• Leads the work activities of department team members, PT, and Temporary including:
  • Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
  • Ensures markups or markdowns are taken according to company directives.
• Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards.
• Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures.
• Receives and verifies orders and completes store reports.
• May be a key holder responsible for opening and/or closing the store.
• Understands and processes website orders, including picking merchandise and shipping orders.
• Maintains neat and clean store and work areas.
• May assist other team members with completing the work of the department.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Pay Range

$12.00-$24.33/hour

• 1-3 years of relevant experience
• Associate's Degree or equivalent preferred.
• Willingness to work a flexible schedule including evening and weekend hours.
• Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment.
• General Computer Skills