Customer Service Support Associate

Fred Beans Automotive Group; Langhorne (Bucks County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability

Pet Insurance

401(k) Matching

Paid Parental Leave

Paid Vacation & Holidays

Volunteer Time Off

Bereavement Leave

Employee Discounts

AutoRewards program

Healthy Living Program

Job summary

Fred Beans Automotive Group in Langhorne, PA is seeking a charismatic individual to assist its Assistant Service Managers. This role supports customer service in the service department, greeting customers, scheduling appointments, and handling inquiries.

You will help coordinate workflow, follow-ups, and ensure smooth operations across the team. The position can be part-time or full-time, with Saturday availability required for full-time roles.

Qualifications

• Customer service experience is preferred.
• Clear communication skills with customers and coworkers.
• Able to work in a fast-paced automotive environment.
• Organized and able to manage multiple tasks.
• Reliable and dependable with a strong work ethic.

Responsibilities

• Assist current Assistant Service Managers with daily tasks.
• Support front-line service staff with greeting, scheduling, and inquiries.
• Help coordinate workflow, follow-ups, and ensure smooth operations.

Skills

Customer service

Communication

Team player

Organized

Dependable

Learning mindset

Job description

Brief Description

The Fred Beans Dealerships in Langhorne are looking for a charismatic individual to assist their Assistant Service Managers!

Brief Description

The Fred Beans Automotive Group is one of Pennsylvania’s largest and most respected automotive retailers. We have over 30 dealerships, 20+ automotive brands, six collision centers, and a strong reputation for promoting from within. We’ve been named “Best Places to Work” by the Philadelphia Business Journal for eight years in a row.

Schedule

This position can be part-time or full-time, depending on what you are looking for. For full-time positions, you must be available to work Saturdays.

What You’ll Do:

• Assist current Assistant Service Managers (ASMs) with daily tasks
• Support customer service in the service department (greeting, scheduling, inquiries)
• Help with coordinating workflow, follow-ups, and ensuring smooth operations

Why You’ll Love It Here:

• Voted “Best Places to Work” 8 Years Running – Our people-first culture sets us apart.
• Company-Funded Training – We invest in your future. Last year alone, we spent over $600,000 on training and leadership development for our team.
• Career Growth Opportunities – We promote from within and offer clear paths for advancement.
• Performance Incentives – Earn more as you help the team and our customers succeed.
• Work-Life Balance – Convenient Monday through Saturday schedule with no Sundays required.

Comprehensive Benefits:

• Medical, dental, and vision insurance
• Life and disability coverage
• Pet insurance
• 401(k) with company match
• Paid parental leave
• Paid vacation, personal days, and holidays
• Volunteer Time Off
• Bereavement leave
• Employee savings and referral bonuses
• Discounts on vehicle purchases, parts, and service
• AutoRewards membership with savings at over 150 vendors
• Healthy Living Program to support your physical, mental, and financial wellness

Who We’re Looking For:

• Is friendly, outgoing, and enjoys interacting with customers and coworkers
• Has a positive attitude and brings energy to their work
• Has customer service experience and wants hands-on learning in the automotive field
• Has strong communication skills and is comfortable working with different personalities
• Is organized and able to keep track of multiple tasks and priorities
• Stays calm and professional, even when things get busy
• Has a strong work ethic and takes pride in doing things the right way
• Is dependable, reliable, and someone the team can count on
• Is eager to learn and isn't afraid to ask questions
• Can work independently while also being a strong team player
• Is detail-oriented and follows through on responsibilities
• Enjoys helping people and creating a positive customer experience

Fred Beans Automotive is an equal opportunity employer*