Assistant Service Manager - Urgently Hiring

Fred Beans Automotive Group; Langhorne (Bucks County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Life Insurance

Disability Insurance

Cancer Insurance

Pet Insurance

401(k) matching

Paid vacation and personal time off

Vendor discounts

Healthy Living Program

Job summary

Fred Beans Automotive Group in Langhorne, PA, is seeking an Assistant Service Manager for AutoExpress Langhorne to oversee service scheduling, selling work, and ensuring a positive customer experience.

You will coordinate with the parts department, support the Service Advisor team, and handle documentation for service transactions while maintaining high service standards and driving team performance.

Qualifications

• Excellent customer service and communication skills.
• Good organizational and time management skills.
• At least one year of automotive experience preferred.
• A valid driver’s license and reliable transportation.

Responsibilities

• Provide exceptional and efficient customer service.
• Make recommendations based on customer vehicle.
• Answer phones and schedule service appointments.
• Coordinate with parts department and other vendors.
• Update customers on service progress of vehicle.
• Assist Service Advisor team with daily operations.
• Ensure the customer has a positive overall service experience.
• Prepare and complete all documentation related to the service transaction.

Skills

Customer service

Communication

Organization

Automotive experience

Job description

Brief Description

Fred Beans is now hiring an Assistant Service Manager for our AutoExpress store in Langhorne, PA!

Join Fred Beans Automotive Group, voted Best Places to Work 8 years running!

Monday through Saturday with a day off during the week.. No Sundays!

Auto Express of Langhorne, is seeking a highly energetic and self‑motivated Assistant Service Manager. The ASM is responsible for scheduling and selling all work for the assigned group to achieve its objective. The Assistant Service Manager directly controls the end result of the customer’s overall service experience and prepares and completes all documentation related to the service transaction.

What You'll Do

• Provide exceptional and efficient customer service


• Make recommendations based on customer vehicle


• Answer phones and schedule service appointments


• Coordinate with parts department and other vendors


• Update customers on service progress of vehicle


• Assist Service Advisor team with daily operations


• Ensure the customer has a positive overall service experience


• Prepare and complete all documentation related to the service transaction.

What We Offer

• Updated facilities: including tablets, electronic repair orders and multi point inspections, texting software and much more!


• Company funded training and leadership programs to help you further your career. (Our company spent over $600,000 training our staff last year)


• Top performers have the chance to earn an all expense paid vacation with spending money every year!


• Company funded health benefits


• Life, Disability, and Cancer Insurance


• Pet Insurance


• Company‑matched 401(k)


• Paid Vacation and Personal time off


• Convenient and reasonable work hours Monday through Saturday, NO Sundays


• Employee and Community discounts at over 150 vendors


• Healthy Living Program

Fred Beans Automotive is an equal opportunity employer*

What You'll Need

• Excellent customer service and communication skills


• Good organizational and time management skills


• At least one year of Automotive experience preferred


• A valid driver's license


• Reliable transportation