Customer Service Associate

Fred Beans Automotive Group; Doylestown (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Fred Beans Automotive Group in Doylestown, PA, is seeking a friendly and dependable Customer Service Associate for our Parts Distribution Center. You’ll be the main contact for customers, handling questions, orders, and delivery-related inquiries.

The role emphasizes strong communication, organization, and teamwork. Experience with Microsoft Excel and basic computer systems is helpful; automotive or parts experience is a plus but not required.

Qualifications

• Proven customer service experience or aptitude.
• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming customer calls, assist with questions and orders.
• Provide friendly, professional service and timely support.
• Assist customers with parts orders, availability, status, and delivery questions.
• Research and resolve customer concerns or order discrepancies.
• Coordinate with warehouse and delivery teams to meet customer needs.
• Enter and update information in company systems.
• Follow up with customers when more research is needed.
• Build positive relationships with customers and team members.
• Identify solutions and escalate to a supervisor when needed.
• Take on additional customer service and administrative tasks as needed.

Skills

Customer service

Communication

Organization

Phone support

Computer systems

Team player

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

CRM software

Job description

Brief Description

Brief DescriptionFred Beans Automotive Group is looking for a friendly, dependable, and organized Customer Service Associate to join our Parts Distribution Center team.

If you enjoy helping people, solving problems, and working in a fast-paced team environment, this could be a great opportunity for you. Automotive or parts experience is helpful, but strong customer service and communication skills are what matter most.

Schedule

Monday through Friday – Flexible Scheduling

We offer flexibility within our Monday through Friday operation, making this a great opportunity for someone looking for a consistent weekday schedule with some flexibility in their hours.

What You’ll Do

As a Customer Service Associate, you’ll serve as an important point of contact for our customers and help ensure they receive the service and support they need. Responsibilities include:

• Answer incoming customer calls and assist with questions, orders, and general inquiries
• Provide friendly, professional, and timely customer service
• Assist customers with parts orders, availability, order status, and delivery-related questions
• Research and resolve customer concerns or order discrepancies
• Communicate with warehouse, delivery, and other Parts Distribution Center team members to resolve customer needs
• Accurately enter and update information in company systems
• Follow up with customers when additional research or assistance is needed
• Build positive working relationships with customers and internal team members
• Help identify solutions when issues arise and know when to involve a supervisor or manager
• Assist with additional customer service and administrative responsibilities as needed

What We’re Looking For

We’re looking for someone who:

• Enjoys working with and helping people
• Has strong communication and customer service skills
• Is organized and able to manage multiple tasks
• Is comfortable working on the phone and using computer systems
• Can remain calm and professional when handling customer concerns
• Has a positive attitude and strong work ethic
• Is dependable and works well as part of a team
• Has previous customer service, call center, automotive, dealership, or parts experience, although it is not required
• Has experience with Microsoft Excel. Excel experience is helpful, but not required

Why Fred Beans?

At Fred Beans Automotive Group, we believe our success starts with our people. We’re proud to have been recognized by Philadelphia Business Journal as one of the Best Places to Work for eight consecutive years!

When you join Fred Beans, you’ll become part of an established, family-owned organization that values its employees, promotes from within, and provides opportunities to learn, grow, and build a career.