Customer Service Support

Applicantz; Fremont (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Applicantz is seeking candidates for an onsite role in Fremont, CA, requiring strong experience in customer support and effective time management skills. Candidates will be responsible for processing orders, providing feedback on customer service efficiency, and ensuring customer satisfaction through various communication channels. This position involves working 40 hours per week, Monday to Friday, at a Fortune 350 company specializing in semiconductor processing equipment.

Qualifications

• Proven experience in customer support roles.
• Ability to manage multiple tasks effectively.
• Strong communication skills for customer interactions.

Responsibilities

• Process orders, forms, and applications efficiently.
• Provide feedback to improve customer service processes.
• Communicate with customers through various channels.
• Ensure overall customer satisfaction.
• Perform data entry in MRP systems.
• Gather production status from various departments.

Skills

Customer support experience

Multi-tasking

Time management

Job description

Onsite role at Fremont, CA. Candidates need to work Monday - Friday (40 hours per week)

Skills

• Experienced in Customer support.
• Ability to perform multi-tasking, prioritize, and manage time effectively.

Responsibilities

• Experienced with Processing orders, forms, applications, and requests.
• Experienced in Providing feedback on the efficiency of the customer service process.
• Expert in Communicating with customers through emails, calls, meetings.
• Ensure customer satisfaction and provide professional customer support.
• Experienced with Data entry in MRP systems.
• Experience in getting production status in different departments to provide accurate commits.
• Have strong knowledge of our products inside and out so that you can answer questions.

Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.