Sales Administration Coordinator

Pasona N A, Inc.; Fremont (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching up to 4%

Job summary

Pasona N A, Inc. is seeking a Sales Administration Coordinator to support the Sales & Field Service organization. The role involves managing customer orders, delivery schedules, reporting, forecasting data, contracts, and sales administration.

Strong communication with customers and internal teams is essential, along with the ability to handle multiple time-sensitive priorities. The position requires a Bachelor's degree or equivalent experience, 2+ years in the semiconductor capital equipment

Qualifications

• Bachelor's degree or 2+ years of relevant semiconductor capital equipment experience.
• Strong written and verbal English communication skills.
• Experience with relationship-based sales and key-account approaches in the semiconductor industry.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple deadlines and work independently with minimal supervision.
• Ability to work onsite.

Responsibilities

• Build and maintain relationships with customer contacts and internal teams.
• Confirm orders, delivery schedules, product specs, and pricing.
• Process order information, purchases, lead times, terms, deliveries, and expedites using QuickBooks and MRP systems.
• Coordinate order rescheduling with Operations and update customers.
• Prepare reports on open orders, backlog, critical orders, customer activity, and sales.
• Support quarterly forecasting using historical sales, current revenue, backlog, and related data.
• Provide project status updates and concise reports to Sales leadership.
• Track demo/evaluation equipment, documentation, customer qualification periods, and returns.
• Maintain product cross-reference information, revisions, obsolescence, and pricing changes.
• Maintain current customer contracts and agreements.
• Respond to customer requests by phone and email and onsite support.

Skills

Communication skills

Customer service

Time management

Independent work

Education

Bachelor's degree or equivalent

2+ years semicon equipment experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Location: Fremont, CA

Compensation: $65,000-$85000

Hours: 8 hours/day; flexible start between 8:00–10:00 AM

Employment Type: Full-time, Exempt, Onsite

Applications will only be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application.

Company Overview

A global semiconductor automation equipment manufacturer provides advanced substrate-handling and related equipment to semiconductor customers. The organization works closely with customers and global teams to support equipment sales, order management, and field service operations.

Position Summary

The Sales Administration Coordinator supports the Sales & Field Service organization by managing customer orders, delivery schedules, reporting, forecasting data, contracts, and sales administration. This role requires strong customer communication, attention to detail, and the ability to independently manage multiple time-sensitive priorities.

Key Responsibilities

• Build and maintain strong relationships with customer contacts and internal teams.
• Confirm customer orders, delivery schedules, product specifications, and pricing.
• Process and maintain order information, purchases, lead times, terms, deliveries, and expedites using QuickBooks and MRP systems.
• Coordinate order rescheduling with Operations and communicate updates to customers.
• Prepare reports on open orders, backlog, critical orders, customer activity, and sales.
• Support quarterly forecasting using historical sales, current revenue, backlog, and related data.
• Provide project status updates and concise reports to Sales leadership.
• Track demo/evaluation equipment, documentation, customer qualification periods, and returns.
• Maintain product cross-reference information, including new products, revisions, obsolescence, and pricing changes.
• Maintain current customer contracts and agreements.
• Respond to customer requests by phone and email and occasionally support customers onsite.

Qualifications

Required:

• Bachelor's degree or equivalent experience, or 2+ years of relevant semiconductor capital equipment industry experience.
• Strong written and verbal English communication skills.
• Experience with relationship-based sales and key-account approaches in the semiconductor industry.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple deadlines and work independently with minimal supervision.
• Ability to work onsite.

Preferred

• Japanese language ability.
• Experience with semiconductor equipment sales administration, order management, or sales operations.
• QuickBooks and/or MRP system experience.
• Experience with forecasting, backlog reporting, and customer order analysis.

Other Details

Reports to the Director of Sales & Field Service. Benefits include medical, dental, vision, and 401(k) with company matching up to 4%.

This role may include additional responsibilities as needed based on business needs.