Order Processing Specialist

The Fountain Group; Torrance (CA); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Referral bonus

Job summary

A leading staffing agency is seeking an Order Processing Specialist in Torrance, CA. The role involves providing top-quality customer service, handling inquiries via email, phone, and live chat, and processing orders. Ideal candidates will have experience in customer service and be familiar with CRM and ERP systems. This is a temporary, onsite position during standard business hours, offering vital support in the Medical Equipment Manufacturing industry.

Qualifications

• Proven experience in customer service.
• Experience using Salesforce CRM.
• Experience with ERP systems such as NetSuite or SAP.
• High School Diploma/GED.

Responsibilities

• Respond to customer inquiries through email, phone, and live chat.
• Enter and process orders and return authorizations.
• Maintain the customer master file.
• Escalate customer/system issues and provide administrative support.

Skills

Customer service experience

CRM experience (Salesforce)

ERP system experience (NetSuite, SAP ERP, MS Dynamics 365, Oracle ERP)

Education

High School Diploma/GED

Tools

Salesforce CRM

ERP systems (NetSuite, SAP ERP, MS Dynamics 365, Oracle ERP)

Job description

The Fountain Group is currently seeking an Order Processing Specialist for a prominent client Medical Diagnostics client of ours. This position is located in Torrance, CA. This is an onsite position, during normal business hours, Monday - Friday.

Job Description

Responsible for providing the highest quality of customer service to internal and external customers. This includes responding to customer inquiries via e‑mail, telephone calls and live chat, entering orders, entering and processing return authorizations, processing change requests, maintaining the customer master file and escalating customer/system issues appropriately and completing other administrative support tasks.

Qualifications

• Proven experience in customer service.
• Experience using a CRM (i.e. Salesforce).
• Experience using an ERP system (NetSuite, SAP ERP, MS Dynamics 365, Oracle ERP, etc.)
• High School Diploma/GED

If you are interested in hearing more about the position, please respond to this posting with your resume attached.

Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.

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Seniority Level

Associate

Employment Type

Temporary

Job Function

Customer Service

Industries

Medical Equipment Manufacturing

Benefits

• Medical insurance
• Vision insurance