Customer Service Supervisor — Lead & 4-Day Week Option

Wawa, Inc.; Chambersburg (Franklin County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. in Chambersburg, PA, is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver exceptional service, and keep the store safe, organized, and well stocked.

You will work with peer supervisors and store leaders to boost sales, manage shift teams, and uphold programs and policies across the store. The role offers a 4-day work week option and hourly pay between $21.00 and $28.30 with a $2 shift differential for overnight hours; benefits are provided.

Qualifications

• High School Diploma or GED or equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work weekends and holidays to meet business needs.
• Supervisory experience in retail or food service environments is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and promptly resolve inquiries.
• Support leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. in Chambersburg, PA, is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver exceptional service, and keep the store safe, organized, and well stocked.

You will work with peer supervisors and store leaders to boost sales, manage shift teams, and uphold programs and policies across the store. The role offers a 4-day work week option and hourly pay between $21.00 and $28.30 with a $2 shift differential for overnight hours; benefits are provided.