Airline CS Lead | On-Time Ops & Guest Experience

Southwest Airlines; Dallas (TX); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Flight benefit for employee and depend

Job summary

Southwest Airlines in Dallas, USA is seeking an Assistant Manager, Customer Service to coordinate station operations and drive on-time performance.

The role requires a Bachelor's Degree and offers hourly compensation of $20–$30 with flight benefits for you and eligible dependents. Strong leadership and communication will help you coach staff and uphold hospitality standards.

Equal opportunity employer; duties include safety adherence and fostering an inclusive environment across departments.

Qualifications

• Requires Bachelor's Degree or GED.
• Experience in customer service leadership preferred.
• Strong leadership and budgeting capabilities.
• Excellent written and spoken English communication.

Responsibilities

• Coordinate shifts and ensure on-time performance.
• Coach employees and foster growth.
• Oversee daily airport operations with safety and compliance.

Skills

Leadership

Budgeting

HR Modeling

Communication

Education

Bachelor's Degree

GED

Job description

Southwest Airlines in Dallas, USA is seeking an Assistant Manager, Customer Service to coordinate station operations and drive on-time performance.

The role requires a Bachelor's Degree and offers hourly compensation of $20–$30 with flight benefits for you and eligible dependents. Strong leadership and communication will help you coach staff and uphold hospitality standards.

Equal opportunity employer; duties include safety adherence and fostering an inclusive environment across departments.