Assistant Manager, Customer Service — Flight Ops Leader

Southwest Airlines; Hoschton (GA); Remote; USD 92,950 - 103,300; Full time

Benefits offered by this job

Flight benefits

401(k) match

Income sharing potential

Job summary

Southwest Airlines is seeking an Assistant Manager Customer Service to oversee shifts and coordinate station operations, focusing on safety, hospitality, and on‑time performance. The role requires a Bachelor's degree or GED and entails management responsibilities across departments to maintain efficiency.

Salary ranges from $20-30 per hour with additional bonus opportunities; the position offers comprehensive benefits and employee flight privileges.

Qualifications

• Bachelor's degree or GED required.
• Experience in airport operations is preferred.
• Strong communication and leadership skills.

Responsibilities

• Run assigned shifts (early mornings, late evenings, weekends and holidays).
• Coordinate station functions with ground Operations leaders to maintain safe operation and on-time performance.
• Oversee airport operations to create a secure, compliant provider-centric environment.
• Monitor staffing and ensure optimal use of time.
• Support other departments in workload and logistics understanding.

Skills

Business concepts

HR modeling

Leadership

Communication skills

Problem solving

English proficiency

Education

Bachelor's degree

GED

Tools

Office software

Job description

Southwest Airlines is seeking an Assistant Manager Customer Service to oversee shifts and coordinate station operations, focusing on safety, hospitality, and on‑time performance. The role requires a Bachelor's degree or GED and entails management responsibilities across departments to maintain efficiency.

Salary ranges from $20-30 per hour with additional bonus opportunities; the position offers comprehensive benefits and employee flight privileges.