Ground Ops Supervisor – Customer Experience Leader

swa; Seattle (WA); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Fly for free (passes)

401(k) company match

Profit sharing

Health insurance

Benefits program

Job summary

Southwest Airlines seeks a Supervisor Customer Service in Seattle, WA to actively coordinate with all departments to maintain on-time performance, employee morale, and customer satisfaction. You will respond to questions, resolve issues, and oversee day-to-day airport operations to ensure a safe, compliant service environment.

U.S. citizenship or work authorization is required; travel and shift flexibility are part of the role.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
• Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
• Assure proper administration of

Job description

Southwest Airlines seeks a Supervisor Customer Service in Seattle, WA to actively coordinate with all departments to maintain on-time performance, employee morale, and customer satisfaction. You will respond to questions, resolve issues, and oversee day-to-day airport operations to ensure a safe, compliant service environment.

U.S. citizenship or work authorization is required; travel and shift flexibility are part of the role.