Airport Customer Service Supervisor – Lead & On-Time Operations

Southwest Airlines Co.; Seattle (WA); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Fly free flights for you and eligible 

401(k) match

Profit sharing

Health insurance

Paid time off

Job summary

Southwest Airlines is seeking a Supervisor Customer Service to lead and support Customer Service Agents, Operations Agents, and Skycaps, ensuring safety, timeliness, and high-quality service. You will monitor schedules, training, and daily reports while collaborating with Airport Operations to keep flights on schedule and customers satisfied.

The role requires leading People, aligning with Southwest values, and delivering a friendly, on-time service every day.

Qualifications

• Experience leading customer service teams in airports.
• Ability to manage shifts including weekends/holidays.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate with all Departments to maintain the station's on-time performance and customer satisfaction.
• Respond to and resolve Customer questions, requests, or complaints.
• Oversee day-to-day airport operations to ensure safety and efficiency, and meet performance goals.
• Monitor scheduling, training, and daily reports; communicate updates to the team.
• Lead team members using SWA practices and ensure smooth operations.

Skills

Customer service leadership

Shift scheduling

Problem solving

Communication skills

Team leadership

Job description

Southwest Airlines is seeking a Supervisor Customer Service to lead and support Customer Service Agents, Operations Agents, and Skycaps, ensuring safety, timeliness, and high-quality service. You will monitor schedules, training, and daily reports while collaborating with Airport Operations to keep flights on schedule and customers satisfied.

The role requires leading People, aligning with Southwest values, and delivering a friendly, on-time service every day.