Customer Service Supervisor - Cross-Functional Ops

Southern Arkansas University; Piedmont (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid training

401(k)

Paid holidays

Family travel on the American Airlines network

Job summary

A prominent airline company is looking for a Customer Service Supervisor in Piedmont, California. The role involves managing operational activities, coaching team members, and ensuring high-quality customer service standards. The ideal candidate will have excellent organizational skills, experience in leading teams, and a Bachelor's degree in a relevant field. This position offers competitive hourly pay with additional benefits including vacation and medical coverage.

Qualifications

• Proven experience in a management or supervisory role.
• Able to manage a diverse team effectively.
• Strong written and verbal communication skills.

Responsibilities

• Manage operational activities of the department.
• Provide career development coaching to the team.
• Supervise personnel to ensure quality customer service.

Skills

Excellent organizational skills

Ability to work independently

Ability to multitask

Ability to defuse conflicts

Familiarity with Microsoft Office Suite

Ability to work a flexible schedule

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

QIK

Job description

A prominent airline company is looking for a Customer Service Supervisor in Piedmont, California. The role involves managing operational activities, coaching team members, and ensuring high-quality customer service standards. The ideal candidate will have excellent organizational skills, experience in leading teams, and a Bachelor's degree in a relevant field. This position offers competitive hourly pay with additional benefits including vacation and medical coverage.