Customer Service Supervisor — 4-Day Week Eligible

Wawa, Inc.; Williston (ND); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Store discounts

Paid time off

Job summary

Wawa, Inc. in Williston, ND is seeking a Customer Service Supervisor to lead the store team in delivering exceptional service, boosting sales, and keeping the environment safe, organized, and fully stocked.

You will train Associates, collaborate with leadership, and ensure consistent execution of customer service programs and store policies. An optional 4‑day work week and a competitive hourly rate apply, with a $2.00 shift differential for overnight hours.

Qualifications

• High School Diploma or GED equivalent
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Supervisory experience, ideally in retail or food service environments, is a plus
• Strong customer service, relationship-building, and communication skills

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Retail experience

Schedule flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. in Williston, ND is seeking a Customer Service Supervisor to lead the store team in delivering exceptional service, boosting sales, and keeping the environment safe, organized, and fully stocked.

You will train Associates, collaborate with leadership, and ensure consistent execution of customer service programs and store policies. An optional 4‑day work week and a competitive hourly rate apply, with a $2.00 shift differential for overnight hours.