Assistant Branch Manager I

BayCoast Bank; New Bedford (MA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Career advancement opportunities

Job summary

BayCoast Bank is seeking an Assistant Branch Manager to lead branch operations, coach staff, and deliver exceptional customer experiences. You will work closely with the Branch Manager to drive growth, ensure compliance, and foster a strong community presence.

The role emphasizes team development, customer relationship building, and strategic collaboration to meet performance goals and enhance overall branch results.

Qualifications

• Proven leadership and staff development experience.
• Strong customer service and relationship-building skills.
• Experience in banking, lending, or financial services preferred.
• Ability to meet goals and drive results.
• Good communication and problem-solving abilities.
• Familiarity with banking products and services.

Responsibilities

• Supervise, coach, and develop branch staff.
• Support training, performance management, and career development.
• Foster a positive, team-oriented environment.
• Deliver outstanding service as the face of the branch.
• Resolve complex customer issues and provide financial solutions.
• Build and deepen customer relationships.
• Identify referral opportunities across banking, mortgage, and financial services.
• Participate in community outreach and networking.
• Oversee daily branch operations in the absence of the Manager.
• Ensure compliance with policies, procedures, and regulations.
• Monitor cash handling, security, and audit readiness.
• Partner with leadership to meet branch performance goals.
• Support strategic initiatives and continuous improvement.

Skills

Leadership

Staff coaching

Customer service

Relationship building

Communication

Problem solving

Banking products knowledge

NMLS registration

Job description

Assistant Branch Manager

Location: Downtown New Bedford Branch

Lead, Grow, and Make an Impact

Are you a driven leader who thrives on building relationships and developing high-performing teams? At BayCoast Bank, we're looking for an Assistant Branch Manager to help lead branch operations, support staff development, and deliver exceptional customer experiences.

In this role, you'll partner closely with the Branch Manager to drive growth, ensure operational excellence, and make a meaningful impact in the community. This is a great opportunity for someone looking to advance their leadership career in banking.

What You'll Do

Leadership & Team Development

• - Supervise, coach, and develop branch staff
• - Support training, performance management, and career development
• - Foster a positive, team-oriented environment

Customer Experience & Relationship Building

• - Serve as the face of the branch, delivering outstanding service
• - Resolve complex customer issues and provide financial solutions
• - Build and deepen customer relationships

Business Development & Growth

• - Identify referral opportunities across banking, mortgage, and financial services
• - Participate in community outreach and networking

Operations & Compliance

• - Oversee daily branch operations in the absence of the Manager
• - Ensure compliance with policies, procedures, and regulations
• - Monitor cash handling, security, and audit readiness

Collaboration & Strategy

• - Partner with leadership to meet branch performance goals
• - Support strategic initiatives and continuous improvement

What You Bring

• - Leadership and supervisory experience
• - Strong customer service and relationship-building skills
• - Experience in banking, lending, or financial services
• - Proven ability to meet goals and drive results
• - Strong communication and problem-solving skills
• - Knowledge of banking products and services
• - NMLS registration (or ability to obtain/maintain)

- Bilingual: Spanish/Portuguese a plus but not required

Why Join BayCoast Bank

We are committed to making a difference for our customers, employees, and communities. Our core values:

• - Take pride in what you do
• - Believe your work matters
• - Care about people
• - Maintain a positive attitude

Employee Benefits

• - Health, dental, and vision insurance
• - 401(k) with company match
• - Paid time off and holidays
• - Professional development opportunities
• - Educational assistance
• - Tuition assistance
• - Defined Benefit Pension Plan
• - Employee banking perks
• - Career advancement opportunities

Work Environment & Requirements

• - Ability to lift up to 50 lbs
• - May require evenings and weekends
• - Reliable transportation required for travel between locations