Customer Service Specialist with... - CAPS Belgium BVA

Infostud Group; United States; A distancia; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

B2B contract

Descripción de la vacante

CAPS Group is seeking a Customer Service Specialist fluent in Portuguese and Spanish to work remotely. You will handle daily customer contact, process maintenance service orders, and keep customer data up to date in internal records.

Join our international team to ensure clear communication across departments and with subcontractors, and to resolve issues through the described escalation path. Prior CS experience in retail or maintenance is desirable.

Formación

• Previous experience in a similar position.
• Very good command of Spanish and Portuguese.
• Previous experience in a customer service position in the retail or maintenance industry is desirable.
• Excellent organization of working time, including very good priority setting.
• Problem-solving skills, proactiveness and attention to detail.
• Fast comprehension and an analytical and structured way of working.

Responsabilidades

• Daily customer contact through email and phone.
• Processing customer orders for maintenance services.
• Updating customer data to ensure the accuracy of internal records.
• Ensuring effective communication within internal departments.
• Cooperation with subcontractors in order to provide customers with requested services.
• Handling issues and following the designated escalation path.

Conocimientos

Customer service

Spanish

Portuguese

Organization

Problem solving

Communication

Descripción del empleo

CAPS Group provides fixtures, fit-out and maintenance services for interiors and displays within retail, hospitality and other commercial environments across Europe and beyond.

Everyone in our international team brings a set of unique qualities. We encourage "out of the box" thinking to provide our customers with exceptional and positive experiences.

Do you believe that the sum of small things creates great changes? Join our team!

Customer Service Specialist with Portuguese and Spanish

Location: Remote

Main responsibilities:

• Daily customer contact through email and phone
• Processing customer orders for maintenance services
• Updating customer data to ensure the accuracy of internal records
• Ensuring effective communication within internal departments
• Cooperation with subcontractors in order to provide customers with requested services
• Handling issues and following the designated escalation path

Position requirements:

• Previous experience in a similar position
• Very good command of Spanish and Portuguese
• Previous experience in a customer service position in the retail or maintenance industry is desirable
• Excellent organization of working time, including very good priority setting
• Problem-solving skills, proactiveness and attention to detail
• Fast comprehension and an analytical and structured way of working

We offer:

• Collaborative and friendly atmosphere at work
• B2B contract
• Opportunity for professional development
• Stable employment in an international company