Flemish Collections Customer Advisor

Employers from Greece; United States; Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

14 competitive salaries

Bonus: 10%-15% monthly

Meal vouchers 80€

Private medical and accident insurance

Accommodation and relocation package

Job summary

Cross Border Talents in the United States seeks a customer-support professional to assist clients via phone and email, delivering guidance on affordability and repayment plans. You will engage customers, document conversations, and maintain accurate notes in the system.

The role requires strong communication, empathy, and the ability to work independently or as part of a team. Fluency in Flemish and English (B2+) is essential, with a focus on respectful customer interactions.

Qualifications

• Experience in customer service, contact center desirable.
• Excellent communication and interpersonal skills, with empathy for a diverse customer base.
• Service oriented with problem-solving mindset.
• Patience and calmness in all situations.
• Ability to work both independently and as a team.

Responsibilities

• Be at the forefront of the business, operating via telephone/email to support customers.
• Establish positive engagement with customers, build relationships and demonstrate fair treatment.
• Conduct affordability assessments and set up reasonable repayment plans.
• Explain the benefits of reaching their debt free day, providing clear timescales and information in line with repayment plans.
• Provide guidance on free money advice availability.
• Maintain system notes, ensuring records of calls are complete and accurate.

Skills

Customer service

Communication skills

Empathy

Problem solving

Patience

Teamwork

English (B2)

Flemish

Job description

at Cross Border Talents

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

Requirements

• Be at the forefront of the business, operating via telephone/email to support customers


• Establish positive engagement with the customers, build relationships and demonstrate fair treatment


• Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans


• Explain the benefits of reaching their \"debt free day\", providing clear timescales and information in line with their repayment plans


• Provide guidance to customers on the availability of free money advice


• Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

• Experience in customer service, contact center experience is desirable


• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base


• Service oriented and problem solving mindset


• Patience and calmness in all situations

• Ability to work both independently and as a member of a team


• Desire and energy striving for excellence and quality within the business


• Native/ Proficient Flemish skills


• English Language Skills (B2 level or above)

Benefits

• 14 competitive salaries


• Bonus: 10%-15% on monthly gross salary


• Ticket restaurant every month: 80 \u20ac


• Private Medical and Accident Insurance


• Accomodation and relocation pacakage