Sales & Service Backoffice Support m/f/d 60%

INFORS-HT Switzerland; United States; Remote; USD 43,000 - 74,000; Full time

Job summary

INFORS HT seeks a skilled Sales/Service Administrative professional for its Benelux subsidiary in a remote position. You will organize the back office, manage quotations and service orders, and maintain CRM data while coordinating with Sales and Field Service teams across a dynamic environment.

You will handle multi-task coordination, ensure accurate documentation, support marketing events, and contribute to process improvements.

Qualifications

• Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment.
• Experience coordinating multiple tasks and stakeholders in a dynamic environment.
• Strong organizational and administrative skills with a structured and precise approach to work.
• Independent, proactive and solution-oriented working style.
• Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage.
• Fluent written and spoken English.
• Knowledge of French and Dutch is an advantage.
• Knowledge of German is an asset.

Responsibilities

• Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders
• Organize the Sales and Service back office and act as the central point of contact for Sales and Service
• Maintain customer, installed-base and service contract data, including warranty status, in the CRM system
• Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations
• Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing
• Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation
• Support marketing activities, trade shows, customer events, seminars and training sessions
• Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities
• Support the preparation of presentations and documentation for management
• Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation

Skills

English fluency

MS Office skills

CRM/ERP experience

Sales/Service admin experience

Coordination of tasks

Organizational skills

Independent, proactive

French/Dutch language knowledge

German language knowledge

Education

Business training

Tools

CRM/ERP systems

Job description

This job posting is for our subsidiary in Benelux (Remote Position).

• Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders

• Organize the Sales and Service back office and act as the central point of contact for Sales and Service

• Maintain customer, installed-base and service contract data, including warranty status, in the CRM system

• Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations

• Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing

• Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation

• Support marketing activities, trade shows, customer events, seminars and training sessions

• Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities

• Support the preparation of presentations and documentation for management

• Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation

• Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment

• Experience coordinating multiple tasks and stakeholders in a dynamic environment

• Strong organizational and administrative skills with a structured and precise approach to work

• Independent, proactive and solution-oriented working style

• Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage

• Fluent written and spoken English

• Knowledge of French and Dutch is an advantage

• Knowledge of German is an asset

You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.

INFORS HT
Oktavia Chandra

Country Manager Benelux